Hiikuss Hair Salon (953 reviews)

Comment

I believe if one books in and pays to have their hair done by a senior stylist. If a more junior person does the prep work, this does not allow for the stylist to assess the condition of the hair before any work is carried out.

Comment

If at anytime, the saloon is aware that they will be delays, you should let know the client. And you also should give an extra discount whenever you have delays just to be fair. I had to ask for a discount and I think that should have been proposed.

Comment

Nice salon albeit a little small. Keisha was lovely and did a fantastic job with my hair treatment.

Comment

I enjoyed the end result of my hair but felt the stylist could have taken more care when de tangling my hair. I lost slot of hair unnecessarily.

Comment

I was not spoken to during the time the stylist was working on my hair. I was not told what products were being put onto my hair and why they were being used. I had to ask. The service itself was very good and carried out professionally and with great care. I just felt communication was poor and deducted some marks for that reason. I could have been made to feel more welcome.

Comment

Difficult days happen at salons where appointments run over time - it is important that there is communication about these delays to make sure customers aren’t made to sit for close to an hour before being attended to. A simple call would suffice. The environment felt chaotic, with one person managing 4 heads at the same time, whilst the receptionist sat around and didn’t even help with the hair washing. The ‘camper’ like seats are incredibly uncomfortable and really should be upgraded to more comfortable seating for waiting customers. All that said, although my appointment felt incredibly rushed and lacked that ‘luxury feel’, my hair was done well and I ended up loving my hair. Just a shame that the experience did not match the skill of the main hairdresser there.