Edward James London (Balham) (742 reviews)

Response from Edward James London Aveda

Dear Jane, Thank you for sharing your feedback following your visit to our Salon. Whilst I’m pleased to hear you had a positive experience with our team, I’d like to address your concerns regarding our carbon footprint directly. Sustainability is something I take very seriously and we look at how we can reduce our environmental impact across all of our salons. Here are some of the key measures we’ve implemented: Low-Energy LED Lighting: Over the last six years, we’ve replaced all our lighting with low-energy LED alternatives, including ceiling lights, Edison bulb features, and mirror backlights. LED lighting uses up to 75% less energy than traditional lighting and lasts significantly longer, reducing both energy consumption and waste. Our power is set on timers, so there is an automatic shut down isolator switch in our salons to reduce standby-mode leakage overnight. Low VOC Paints: We exclusively use low VOC (volatile organic compound) paints, which emit fewer harmful chemicals, improve air quality, and are far kinder to the environment. Again, this was a conscious decision to go the extra mile for sustainability. Natural Materials and Waste Reduction: Where possible, we avoid using plasterboard, opting for sustainable materials like solid timber, or leaving ceilings exposed to minimise material usage and construction waste. Ethically Sourced Timber: Many of our installations, such as tree-trunk partitions and timber displays, are created from timber felled through the National Trust’s forest thinning programmes, where we make a donation and at the same time to ensure we are supporting vital conservation efforts. Locally Sourced Materials: We aim to source materials and products specifically from UK-based suppliers to reduce emissions from international shipping. For instance, our tiles, timber, flooring, wallpaper, and other furnishings are sourced locally to minimise the carbon footprint of transportation. Repair and Reuse: We prioritise repairing and refurbishing salon items, such as basins and furniture, to extend their lifespan and prevent unnecessary waste from going to landfill. It is cheaper to simply replace them, however this is not something that is sustainable. Energy and Water Efficiency: Alongside our LED lighting, we’ve installed timer switches to prevent unnecessary energy usage. Our salons use Salon Master water heating systems which are more efficient. Eco showerheads that reduce water consumption by up to 60%, are also used and all our WCs feature low-water dual-flush systems. I hope this provides clarity on our commitment to sustainability. Thank you again for your feedback, and we’re always open to further suggestions. Kind regards, Edward James

Posted on 18 Dec 2024

Response from Edward James London Aveda

Dear Josephine, Thank you for your feedback and for taking the time to leave a review. We’re so glad you chose us for your cut and colour. We can see that you had a Balayage, Cut & Blow-Dry, Botanical Treatment, and a Toning and Root Shadow service. This level of artistry and attention to detail does require time, as we want to ensure every aspect of your experience is tailored to perfectly to meet your hair goals. However, we understand that 4.5 hours can feel like a significant commitment, and we appreciate your patience during the process. We’re always looking for ways to make your experience more comfortable and enjoyable, so if there’s anything we can do to improve this for your future visits, please let us know. Thank you again for your feedback, and we hope you love your new hair! Warm regards, Edward James Team - Balham Warm regards,

Posted on 22 Jan 2025

Response from Edward James London Aveda

Dear Guest, Thank you so much for your feedback. We're really pleased to hear that you had a lovely experience and were happy with your hair and the service you received — it's always great to hear when our team has made someone feel relaxed and well looked after. We're sorry to hear that there was some confusion around the pricing. As this review is anonymous, we're unable to identify the details of your visit, but we’d really like to look into this further for you. If you're happy to reach out directly to the salon, one of our managers will be more than happy to go over the charges with you to ensure everything is clear and correct. Please email us at balham@edwardjameslondon.com or phone us on 02039784415. Thank you again for taking the time to leave your feedback — we really value it and hope to welcome you back again soon. Warm regards, The Edward James Team

Posted on 14 Apr 2025