Cocoon Beauty Reading (1353 reviews)

Comment

Did not target the skin concern requested, even though they were also reminded of it at the start of the appointment by the client.

Comment

The reason for low rating is purely due to hair comming out not the way i wanted and not the customer service but perhaps the skills should be questioned. I came in for full head highlights and the finish came out darker than what i came with. So unfortunately not what i expected and that is why i am dissapointed. Im not sure what went wrong and how but i even presented a picture of what i would like to achieve or similar but what i have got was far from it. Also at the back of the head there is a patch of bleach blonde that rather than a highlight which looks very odd and feels as if it is going to fall out.... anyhow the server was very lovely the customer service she provided was friendly and i definitely could feel well taken care of....only until the end when i saw the final outcome. It is a shame as now i need to get used to new unwated look and has the colour came out right i would definitely come back but after todays experience i ll have to look elswhere to redo my hair the way i wanted. I do feel sorry for the server as she was genuinly lovely and i didnt want to make a scene in fron of other customers but perhaps needs more training as definitely something went wrong there and paying £135 for something you are not happy with is not right.

Comment

Manicures are done upstairs in this small, little space. The nail technician was not personable, upbeat or especially friendly. She also never asked how I would like my nails done, just simply did them as she liked. When I noticed my tips were looking more beige than white, I mentioned I preferred a whiter tip, and she simply laughed. When I repeated my preference, she remarked that she likes doing French nails in this way as it looks more like a natural nail. I'm sorry, but isn't it the customer's choice how they want their nails to look?? By then she had finished with them and she simply said, well, next time we will do them differently. I've Never been to a nail salon where they did not ask your preference for colors for French. I felt uncomfortable the entire time and will not be returning again.

Comment

I travelled quite a distance and I was told I could not have my appointment. I expressed my frustration of the whole experience. Email to follow