Cocoon Beauty (1321 reviews)

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Did not receive any professional advice so cannot comment on this. Was kept waiting at reception while they were waiting for another customer to finish booking and take their payment. I could have been seen by the other receptionist who sat there and totally ignored me. Bad customer service...

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Very friendly and professional.

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Ellen is very pleasant and cuts my hair well. The information about changing the usual colour of highlights was clear, informative and she listened to my opinion.

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It was lovely, it was my first my and I was really pleasantly surprised. Entrance was welcoming and relaxing so I didn’t feel at all intimidated or overwhelmed. I had Amelia ad she was so lovely! Genuine and chatty, also very informative about what she was doing and why. I really appreciated how much effort they go through to offer drinks and service as well as making sure your preference is always out first so checking the length they’re cutting is what you want before cutting it and all the rest. I felt very welcome and am so happy with the finished result. I have already advised my friend to go there with Amelia and I will continue to praise their work. Lovely place, would highly recommend. Professional yet comfortable. You’re truely taken care of! With clean looking equipment and using many different products to protect, nourish and benefit your hair. It was probably the best I’ve had! Loved it!

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Staff member was very quiet throughout the treatment. Very thorough though

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I understand that it was a very busy time of the year just one week before Christmas. However my appointment was booked for 11.45 and i arrived at 11.40, but Karlton did not come to see me until 12.15 and did not offer any apology. But I did appreciate the fact that I was taken to the overflow area downstairs which was far less busy, good during these Covid times