Cocoon Beauty (1327 reviews)

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Manicures are done upstairs in this small, little space. The nail technician was not personable, upbeat or especially friendly. She also never asked how I would like my nails done, just simply did them as she liked. When I noticed my tips were looking more beige than white, I mentioned I preferred a whiter tip, and she simply laughed. When I repeated my preference, she remarked that she likes doing French nails in this way as it looks more like a natural nail. I'm sorry, but isn't it the customer's choice how they want their nails to look?? By then she had finished with them and she simply said, well, next time we will do them differently. I've Never been to a nail salon where they did not ask your preference for colors for French. I felt uncomfortable the entire time and will not be returning again.

Comment

I went in for a deep condition treatment, cut and style and was seen by Vicky. She was exceptionally friendly, welcoming and a pure joy to spend time with. The staff checked in numerous times to see if I needed anything and the addition of a beverage or snack is the perfect touch. I really did feel pampered as one should when going to the salon. I would definitely return for a hairstyle here. Now, this is dramatically different to my experience with their nail salon. The nail technician seemed put out to a nail repair, not especially friendly, never asked any color preferences, and simply did my nails the way she wanted. I felt uncomfortable and exhausted by the end of the session. I will not be returning for nails at Cocoon.

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Excellent hair cut with Ellen today.She is friendly and has excellent customer service skills.

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Magda and Gosia are very welcoming, nice and professional. Always have good chat with both of them.

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I had an appointment with Charlie and she was great at advising me on how to 'remedy' the haircut I'd had some time before. She listened to my worries and my requirements, asked relevant questions and gave great suggestions and advice. She cut my hair expertly and I'm very pleased with the result.

Comment

Very satisfied with my hair cut! Very good treatment and good advice given on how to look after my hair.