Billy Basin (1939 reviews)

Comment

It was my first visit I was made to feel very welcome and they listened to what I needed abd advised me accordingly will definitely be going back

Comment

More painful and exhausting than a visit to the dentist. The staff continued to smile and be professional whilst they Tried to contain their annoyance in a patronising way. It was mooted by the owner that it was my hair’s fault that the product used , left it like an oil slick. As and could not be dried. It was a mistake but it meant that I didn’t get s blow dry and had to have 4 shampoos which had left my hair dry and unfinished. They took £5 off £45 but I gave it to the hairdresser who was obviously upset. I felt upset that she was upset. I should have been given a complimentary voucher but I am not in a rush to go back, maybe they should have offered s Free product to help with my now dry hair and not made me pay the fee. The amount of pulling and drying was painful and traumatic. I know other people love them they just don’t work for me.

Comment

My experience at Billy Basin was excellent. I was warmly welcomed and offered refreshments. The service from my stylist Clare was first class. She understood what I needed and made excellent recommendations. I would highly recommend this salon and will be returning.