The Groom Room - Torquay (967 reviews)

Comment

Hair cut great, the guy that did it superb. However I got there at 930 and was supposed to be seen at 1014. I was seen at 1115 ish. The guy who came after me and seen before(maybe booked in) bought 2 kids that were not booked in. He really should have been made to wait as that was not fair. Other than that.. brill

Comment

I really like coming here, I have had my hair cut by different people and they all do a great job, take time and pay attention to the detail. They are also really friendly. The salon needs to sort out its queue system - I would have left yesterday if I had known that there were two people booked in before me but not waiting (and I would have come back another day), but having invested almost an hour waiting, I didn't want to leave before having a hair cut. I am now less likely to go in again. Nothing to do with the criteria above, but because there are plenty of other places that do an "ok" job and I know how many people are in front of me in the queue. When the system worked it was fine, but when you have to sign in on the system (which saves personal details, so probably an issue for GDPR) and it serves only the staff or the people "in the know", then it's irritating. Best not to use it, or to give people a rough waiting time when they arrive. This is not a criticism of the two barbers who were there yesterday - they were doing their best to inform people, but the system was letting them down.

Comment

Excellent cut but I did have to wait a lot. Had a slot for 4pm and they started my haircut at 5pm

Comment

Great service and great location, but your time management is awful.Booked for four and an hour later I was seen.

Comment

Really pleased with the hair and beard trim. However updating your waiting area would be a huge improvement.