The Hub Hair Salon (2185 reviews)

Comment

Second time I've had my hair washed by a junior. Feel she requires a little more training as shampoo not rinsed, she's very cautious in her approach and does not have same professionalism yet as other staff members. Prefer the original approach where whole process is seen through by one staff member.

Comment

Really happy with cut & colour once again. Whilst it is lovely that staff can bring their animals to work today I felt it reduced my customer experience. To have a small puppy barking and crying whilst you are indulging in a few hours of pampering was somewhat off putting. Hopefully as George grows up and gets used to salon life this will improve but I hope you won’t mind me commenting on how it impacted on my overall environment experience today.

Comment

Disappointed that I was charged £27 for my daughters hair cut when she just had a dry cut without a wash or a blow dry. I queried the price when I paid but was told that’s how much it was. I’ve checked online and it does state that it’s £27 for a wash cut and blow dry. I have no problem in paying the price if that is the service we received but it wasn’t. The haircut was great and we love coming to this salon but on this occasion I walked away feeling very dissatisfied.

Comment

Staff on the whole appeared more professional on this visit. Dressed well and portraying a stylish appearance to suit the salon's ethos. As a client I want to be inspired by the staffs style, of course their hair is most important part but clothes make up etc also part of the experience. I feel I should want to dress well to come in to the salon and leave looking my best having had a fabulous cut/colour. Do not want to see ripped jeans and dull t-shirts!

Comment

Salon is ready for a refurb but had a very relaxed afternoon with plenty of laughs and delighted with my cut and colour as always.