VHair & Beauty (413 reviews)

Comment

Booked the appointment through Treatwell, when I got there the lady told me that they ran out of the hot wax and they only have the warm one. I booked an appointment for a Hollywood waxing, the whole thing took like 15 min, i was left with hair, it was painful and just didn’t feel comfortable. The lady was friendly but I think someone should have contacted me prior to my appointment to let me know they didn’t have the hot wax or at least to offer me a discount as it wasn’t my fault that it was on order. I would recommend to send the staff to training as I can’t believe that in 2019 in England you can have such a bad experience. Worse experience ever, it’s the second time I go waxing in the Uk and it’s just disgusting.

Comment

I have no negative comment about the young lady that did my treatment today, however generally I did not feel like a valued customer. I had booked ahead two weeks ago but then was told on the day that I attended for the appointment that I did not have an appointment. I was not given an apology, I was made to feel like I was a liar. Why I would waste my time attending for an appointment that I hadn’t booked is beyond me! I object to paying such a large deposit (40%). In terms of the treatment today I was disappointed because it was considered to be a full pedicure but my feet were not washed or soaked prior to removing hard skin, I have never had a pedicure - and I have had many - where I have not had a foot soak. This should be made clear to customers at the time of booking, in my case I simply would not have booked. I will not be returning to the salon.

Comment

I am not happy. Firstly I was not told when booking that Shannon-who usually does my hair would not be doing my hair when I booked. Secondly I paid £14 more than any restyle Ever at your salon for a not very experienced stylist (£80 to book online). You have just lost a customer I want an experienced hairdresser not sitting for three and a half hours and not really happy with cut

Comment

Sad to say that I won’t be returning having waited half an hour for my appointment only to be told the therapist didn’t even know I was booked in despite me booking a few days prior to the appointment. Sadly I’m not impressed.

Comment

The treatment room was small and cold. I felt cold throughout the treatment. The door had to be left ajar so we could hear music which didn't help with the cold room. I had the hot stone massage. Didn't leave feeling relaxed at all.

Comment

Staff was lovely and treated us very well. However, the environment was not clean. The floors and walls were very dirty, old wax was left in the room (assuming it would be reused which is highly unhygienic) and was generally messy. A lot of the equipment looked worn. The pedicure did not include a soak, which is generally included so is not worth the money.