Edward James London (Richmond) (184 reviews)

Comment

The (I presume trainee) that gave me the massage, washed my hair etc had the longest pointy fake nails, I found it a little hard to relax, I also found she was a little short/impolite (e.g.do you want… rather than would you like and in front of me when the stylist reminded her that she’d forgotten the rubber neck wrap during my hair wash “do you still want my help…” ) The stylist that coloured and cut my hair was great though, although I did note that none of the styling products used were aveda which surprised me.

Comment

I booked for root tint and balayage and I know that my hair is dark but this is nothing. I was there for only 3 hours, usually balayage with my hair colour takes a whole day. I had lighter results at first appointments before at other places and this is just too expensive for what I got. I am very disappointed, the balayage is barely visible. Absolutely not happy with the results. I would have expected more from such a renowned salon. On top of that I’ve got hair colour stains in my face. The girl that washed my hair tried really hard to remove it, but I think it should’ve been removed before.

Comment

Local Richmond says 10% off but you only give 10% off transaction price - which I do think is a bit cheeky as it’s not 10% off the whole hair cut which is should be

Comment

I ve been aveda salon’s client since five years and I’ve been with Edward James richmond since 1 year ish. Totally love the place and the professionalism of hairdressers . My favourite is Marcella. Today I tried Barna she was very good too and also Tiffany for my shampoo and dry was really nice and experience . The only suggestion I would give is that people are the reception including the one I believe was the manager of the salon , weren’t really nice or smiley. To be honest I think this should be improved. If I get inside a luxury saloon I want to be treated well from the beginning to the end and not only by the staff who is doing my hair. I expect people potentially welcoming me with hi how is your day doing instead of a hi, How can I help with funeral faces.