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The Retreat Beauty Rooms & Nail Bar at Jarrolds


The Retreat Beauty Rooms & Nail Bar at Jarrolds (1196 reviews)



Ranked 13 of 13 in East of England

1-11 London Street, Norwich, Norfolk, NR2 1JF, United Kingdom

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Visit the The Retreat Beauty Rooms & Nail Bar at Jarrolds website




You can book at The Retreat Beauty Rooms & Nail Bar at Jarrolds Norwich online using our Book Now button located above. Select from a list of services offered, pick your favourite The Retreat Beauty Rooms & Nail Bar at Jarrolds staff member and book from the dates available.

Based in the heart of Norwich's city centre is The Retreat Beauty Rooms & Nail Bar, situated beneath the Beauty Hall at Jarrolds. The Retreat provides you with a calm and tranquil environment to unwind the stresses of the day.


Reviewed by 1196 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Retreat Beauty Rooms & Nail Bar at Jarrolds were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

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Opening Hours

MON 09:30 to 17:00
TUE 09:30 to 17:00
WED 09:30 to 17:00
THU 09:30 to 17:30
FRI 09:30 to 17:00
SAT 09:30 to 18:00
SUN 10:30 to 16:30

Services

Facial Facial Tinting Facial Waxing Body Waxing Body Treatments
Buff & Polish Manicure Pedicure Tanning Massage
Specialist Body Treatments Aromatherapy Reflexology French Manicure Gel Full Set
Nail Art Spray Tan 1/2 Leg Full Leg Bikini
Brazilian Hollywood Under Arm Back Chest


Brands Stocked



What our customers are saying about us

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Norwich
31 May 2022
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Comment

I had 3 treatments - massage, facial and pedicure. The facial and pedicure were good. But the massage was not. I specifically requested a deep tissue/swedish massage and specifically asked for a proper swedish/ deep tissue massage and to place firm pressure on my upper back/ shoulders .arms. The therapist seemed to have understood and agreed , but when the treatment proceeded all the therapist was doing was rubbing oil into my skin. There was no firm massage, no pressure applied, just simply rubbing oil into the skin. It was the most disappointing massage I have ever had ! A real waste of my money and time. I work full time and was really looking forward to a nice massage experience, I feel like my massage time and money was wasted. On my bill I can see its described as a 'aroma therapy' but I specifically asked when booking that I was after a proper massage with firm pressure , not aroma therapy. And even in person I specially requested a firm pressure one, but it seems all my requests were completely ignored. Will not come again and do not recommend. Please train your therapists with proper massage skills and if you only do aroma therapy - pls do not give the impression that you can do a deep tissue massage that your therapists are clearly not trained for it. I would rather have been told upfront that you do not do deep tissue/swedish/ firm massage and only do aroma therapy, in which case I would not have booked this 'massage' appointment, because I didn't get a massage, I got oil rubbed into my skin.




13 Jan 2025
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Very disappointing today - painful, different staff to the one I booked, no apologies for lateness. I have so far never been disappointed but am not sure I want to return. Sorry …




16 Jan 2025
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I recently visited the spa at Jarrolds with high expectations, given the prestigious setting. While the decor is lovely, the actual spa experience fell short of expectations. The gel manicure and pedicure, despite the high price, lacked attention to detail. Minimal cuticle work and filing were performed, and no attempt was made to clean under the nails. The gel application was slow and required multiple coats. Furthermore, no hand cream was applied after the treatment, and I was charged for a full gel removal on my toes, even though only a small amount of gel remained on two big toes. The pedicure was similarly underwhelming. While the spa's ambiance is undeniably pleasant, the quality of service did not match the price. I am disappointed with my experience and felt like I was overcharged.




06 Dec 2024
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A lovely welcome and friendly girl but an appalling manicure. I took it off about 2 hours later.




10 Apr 2019
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Comment

Had prebooked appointment online but when I got there no one there. Lady on reception at the Spa Retreat was very dismissive & said " she on break -come back later" On reflection another girl turned up at for a 1200 pm prebooked appointment & I think a lack of communication between the spa & Sana Brow Bar. I had booked for a brow wax which I think should have been done by retreat & the other girl was Sana. Overall, not professional, poor service and communication and very lacklustre. Won't be going back or recommending to friends.




07 Sep 2019
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Me and my mum came together on Saturday 07/09 at 9am we were told the lady who worked on sana was off sick and the next lady would be in at 9.30. We waited 20 minutes for the lady to arrive and when she did she did not know what we had booked in for and assumed I was having threading which I was not. I had booked in to have my eyebrows waxed and tinted online. When I told the lady this she told me she could not do a wax, when I asked why she said it was because the wax machine was not on and it would take a long time to heat up. She discussed with a lady who worked at the retreat section who had blonde hair in a bun about if she could do the wax for my eyebrows which she said she could but there would be a 15 minute wait as someone was in the treatment room downstairs. As I waited the lady from sana tinted my eyebrows, she dropped the cotton bud on my top which has stained with the tint, I appreciate that accidents happen however I feel as though from the minute she arrived she rushed everything and was not fully prepared for the day. I expect to be able to book a treatment with sana online and be able to arrive and have the treatment I had booked for which was not the case. The sana lady questioned me throughout tinting as to why I didn’t want threading and it felt like she was trying to pressure me into having threading. Fortunately one of the ladies of the retreat section was able to wax my eyebrows and she was very apologetic and lovely. I could not fault her at all. I am quite disappointed that I received this poor treatment from sana as it has put me off booking with them again.


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