The Retreat Beauty Rooms & Nail Bar at Jarrolds (1147 reviews)

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Very disappointing today - painful, different staff to the one I booked, no apologies for lateness. I have so far never been disappointed but am not sure I want to return. Sorry …

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I recently visited the spa at Jarrolds with high expectations, given the prestigious setting. While the decor is lovely, the actual spa experience fell short of expectations. The gel manicure and pedicure, despite the high price, lacked attention to detail. Minimal cuticle work and filing were performed, and no attempt was made to clean under the nails. The gel application was slow and required multiple coats. Furthermore, no hand cream was applied after the treatment, and I was charged for a full gel removal on my toes, even though only a small amount of gel remained on two big toes. The pedicure was similarly underwhelming. While the spa's ambiance is undeniably pleasant, the quality of service did not match the price. I am disappointed with my experience and felt like I was overcharged.

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A lovely welcome and friendly girl but an appalling manicure. I took it off about 2 hours later.

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Had prebooked appointment online but when I got there no one there. Lady on reception at the Spa Retreat was very dismissive & said " she on break -come back later" On reflection another girl turned up at for a 1200 pm prebooked appointment & I think a lack of communication between the spa & Sana Brow Bar. I had booked for a brow wax which I think should have been done by retreat & the other girl was Sana. Overall, not professional, poor service and communication and very lacklustre. Won't be going back or recommending to friends.

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Me and my mum came together on Saturday 07/09 at 9am we were told the lady who worked on sana was off sick and the next lady would be in at 9.30. We waited 20 minutes for the lady to arrive and when she did she did not know what we had booked in for and assumed I was having threading which I was not. I had booked in to have my eyebrows waxed and tinted online. When I told the lady this she told me she could not do a wax, when I asked why she said it was because the wax machine was not on and it would take a long time to heat up. She discussed with a lady who worked at the retreat section who had blonde hair in a bun about if she could do the wax for my eyebrows which she said she could but there would be a 15 minute wait as someone was in the treatment room downstairs. As I waited the lady from sana tinted my eyebrows, she dropped the cotton bud on my top which has stained with the tint, I appreciate that accidents happen however I feel as though from the minute she arrived she rushed everything and was not fully prepared for the day. I expect to be able to book a treatment with sana online and be able to arrive and have the treatment I had booked for which was not the case. The sana lady questioned me throughout tinting as to why I didn’t want threading and it felt like she was trying to pressure me into having threading. Fortunately one of the ladies of the retreat section was able to wax my eyebrows and she was very apologetic and lovely. I could not fault her at all. I am quite disappointed that I received this poor treatment from sana as it has put me off booking with them again.

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I went to Jarrolds for this treatment specifically because I felt I would receive good service. I was really disappointed. The woman was very grumpy and impatient with me. Very demanding when giving me instructions as she was threading my eyebrows. It was an overall really bad experience and has put me off returning. The woman didn’t crack a smile at all and just seemed really annoyed by everything.