The Retreat Beauty Rooms & Nail Bar at Jarrolds (1633 reviews)

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Emily was very welcoming and professional. I had a back massage - felt amazing afterwards!

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First class. Highly recommend.

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Firstly, I don’t want the therapist to be upset as my complaint is not directed at her personally and having worked in customer facing jobs I know what it’s like and she was lovely. I was upset that with my underarm wax, not enough wax was applied on both sides of the armpit which meant that only half the armpit that had been waxed was then used to rip out hairs on my underarms that had no wax applied at all. (I have been waxing for 14 year btw). This meant that it felt more uncomfortable than it should have, and this was done on both underarms. I also had my skin on my underarms pulled back a bit too much which also made it painful in that it stung more then I’m used too. The trolly with the waxing kit was quite far away from bed, I’m concerned about the health and safety for the beauticians going back and forth as I’m used to the trolly being close the person carrying the treatment to make it easier for them. Apart from all this, the customer service was lovely indeed. I was just a bit taken aback as I have been waxing for 14 years so I know when it just doesn’t feel quite right. Ive complained about one other beauty salon in the time I have been waxing too, so I don’t go out of my way to do this often.

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Friendly staff and very professional treatment.

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There was still substantial hair on bikini line and underarms are sore and red. Amelia was very sweet but I didn’t get what I paid for on bikini line.

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Kiran was polite, professional, knowledgeable and friendly, explaining the treatment process clearly and concisely.