The Retreat Beauty Rooms & Nail Bar at Jarrolds (1697 reviews)

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I understood The Retreat in Jarrolds was a whole separate beauty dept, however when I arrived at reception and went through to the new area, sat down and chose my nail colour was advised we would be downstairs which I was surprised to hear. I was then having my nails done in the middle of the busy shop, it wasn't the relaxing experience I had hope for unfortunately. The staff were very friendly and I had no issue with the nails which were done very well.

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This Was The first time I had my eyebrows threaded. The last that did it was very down to business and didn't talk to me about the treatment at all...

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Booked soak off and gel where price list says £28. When came to pay I had to pay £35.50 as was advised had to pay more as had not had my nails done with you before. Disappointed as did not state on price this/website. Otherwise nice experience.

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First of all, a very different experience in just one visit. Great waxing treatment. A good attention to detail. She was great. Regarding the eyebrows appointment, I'm disappointed. When I arrived home I had to take some hair that it was left at the top. No worth the money.

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I book facials the same reason why I book a massage - to relax. I know you have to observe Health and Safety, but I find it quite annoying to have to fill out a form on the ipad and to be warned about side effects and aske what I am hoping to gain from it are not an enjoyable part of the experience. Is it even necessary? Will the service I receive be any different based on the answer I give? I was feeling quite stressed out and tired so didn't really want to search for my glasses in my handbag to fill out your form.

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there was someone on reception when I arrived today..but this is not always the case I do think they need a front of house manager/reception . For walk-ins and to keep customers flowing through , re allocation if an appointment over runs etc My appointment started late 15mins as the previous appointment over ran I am usually very pleased with the service and the environment but on this occasion it all felt a bit awkward