The Retreat Beauty Rooms & Nail Bar at Jarrolds (1512 reviews)

Comment

Such a shame and waste of money. My "Escape" relaxation package at the Jarrolds Retreat was so disappointing due to the location of the treatment rooms above the street where a busker was trumpet playing (badly!). Despite the calming mood music in the room, it wasn't enough to drown out the jarring sounds from the street below. The treatment itself was very good, although I did miss being offered a glass of water afterwards. Despite Jarrolds considerable investment in the refurbishment of the whole treatment rooms, I would not want to return due to the outside noise.

Comment

There was a team of photographers S. basically they told us we were on their; which is very rude, I was having two treatment and my manicure got interrupted and I had to finish my appoinment downstairs in a hurry as we got delayed and I had another appoinment to attend to so not very happy in the hall, not very good customer service. The girls were very upset about the whole sutuation. I’m sure as a paying customer I deserve better . Thank you

Comment

Hi there, I came in with my daughter on Wednesday afternoon to have her nails painted and the varnish chipped lots yesterday so I have had to repaint them myself this morning, before we go on holiday. I know I only paid £7.50 but I thought the nails would last more than 24 hours!

Comment

I have done this service previously and I have found it very professional, this last occasion I am afraid I can’t say the same. The service and result was not as expected or previously received. The person who normally does my nails was unavailable so I had someone else instead, this had made the difference.