The Retreat Beauty Rooms & Nail Bar at Jarrolds (1456 reviews)

Comment

Such a shame and waste of money. My "Escape" relaxation package at the Jarrolds Retreat was so disappointing due to the location of the treatment rooms above the street where a busker was trumpet playing (badly!). Despite the calming mood music in the room, it wasn't enough to drown out the jarring sounds from the street below. The treatment itself was very good, although I did miss being offered a glass of water afterwards. Despite Jarrolds considerable investment in the refurbishment of the whole treatment rooms, I would not want to return due to the outside noise.

Comment

There was a team of photographers S. basically they told us we were on their; which is very rude, I was having two treatment and my manicure got interrupted and I had to finish my appoinment downstairs in a hurry as we got delayed and I had another appoinment to attend to so not very happy in the hall, not very good customer service. The girls were very upset about the whole sutuation. I’m sure as a paying customer I deserve better . Thank you

Comment

Hi there, I came in with my daughter on Wednesday afternoon to have her nails painted and the varnish chipped lots yesterday so I have had to repaint them myself this morning, before we go on holiday. I know I only paid £7.50 but I thought the nails would last more than 24 hours!

Comment

I have done this service previously and I have found it very professional, this last occasion I am afraid I can’t say the same. The service and result was not as expected or previously received. The person who normally does my nails was unavailable so I had someone else instead, this had made the difference.

Comment

Unfortunately I had another disappointment about the way nails are done in the UK. I booked at Jarrolds because I wanted a professional gel manicure, but the product used (OPI) doesn’t feel like gel at all. My nails feel soft and not protected. Moreover, I am used from abroad to have nail repaired in case one is broken or shorter than the others, but this service is not provided at Jarrolds. As per picture, my index finger looks funny now because no reparations whatsoever has been done. I had to shorten all the other nails to match this one in order to look tidy (the nail technician didn’t suggest this at first place, I had to ask to cut the other nails because in my opinion it wouldn’t have looked nice to have one finger short and all the others long). I love long nails and I normally wear them long. I felt very disappointed as I was expecting to get the broken nail repaired. Also, the surface of the nail gel looks bumpy in the backlight, and not smooth in the surface. The nail technician was meticulous, yet the cuticles hasn’t been treated properly and the final result is not up to my standards. Also, the fact that I had to have the old gel removed elsewhere because at Jarrolds they don’t treat other gel than the one they apply brought me several troubles. In conclusion, I found this service demanding towards the customer and not qualitatively high enough.