The Retreat Beauty Rooms & Nail Bar at Jarrolds (1133 reviews)

Comment

I have been visiting The Retreat Salon several times for a pamper manicure, as I really appreciate that they use high-quality OPI products. I have always been very happy with the results when Becca did my manicure, and I would highly recommend her. However, last Friday, my manicure was done by a different person, who I believe was young and relatively inexperienced. Although I usually refrain from leaving negative reviews, I feel compelled to share my experience this time. The nail polish began peeling off the very next day, which is far below the standard I would expect from a professional service. Additionally, I was disappointed immediately after the manicure was finished, as the results looked no better than what I could have achieved myself at home. For a £35 service, I expected a much higher level of quality and attention to detail.

Comment

This was the first time I had visited the Retreat. I arrived on time but it was not clear where I would register/check in. Not seeing what I found out later was the desk I did see a door above which was signage referring to the Retreat. I went through the door and down the staircase. After sitting on one of the two chairs for a few minutes a client and therapist came down the stairs. After the therapist understood why I was sitting there she went back upstairs to notify her colleague that I had arrived. On her return she apologised and said my therapist was now aware that I had arrived but would be down directly. At ten minutes after my appointment time my therapist appeared and I had my treatment. It was explained to me that there had been a desk in front of the entrance to the Retreat but that day it had been relocated. I later found out it is now opposite the entrance door to the Retreat. As you can imaging I found this initial experience of visiting the Retreat impacted on the my visit. I am not sure I would return.