The Retreat Beauty Rooms & Nail Bar at Jarrolds (1404 reviews)

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Sana was very lovely, friendly and skilful.

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Made very welcome

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The lady who served me was lovely polite professional and thorough. I was happy

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I chose Jarolds because of their reputation for high quality, so I was quite disappointed when I noticed the poor quality of my treatment in different lighting after my appointment (see picture 1). I went back to explain my concerns, and I really appreciate how quickly they found a solution and managed their time to make sure I left as a satisfied client (see picture 2). A special thanks to Ashley, who immediately understood what I meant and redid my nails beautifully. That being said, I’d like to point out a few things that I believe are important for maintaining high-quality and hygiene standards: 1. None of the staff were wearing gloves. I don’t know if this is standard practice in the UK, but in every other salon I’ve visited, gloves are always used. It would feel much more hygienic and professional if this was adopted here. 2. Two employees had visibly chipped and poorly maintained nails, including the person who first did my treatment. It felt quite unhygienic and unpleasant to have someone with damaged nails—without gloves—removing polish from mine. Overall, I’m grateful for the correction and Ashley’s excellent work, but I believe more attention to hygiene and presentation would make the salon experience far more professional and reassuring for clients.

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Ashleigh did a great job as always