The Retreat Beauty Rooms & Nail Bar at Jarrolds (1133 reviews)

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I book facials the same reason why I book a massage - to relax. I know you have to observe Health and Safety, but I find it quite annoying to have to fill out a form on the ipad and to be warned about side effects and aske what I am hoping to gain from it are not an enjoyable part of the experience. Is it even necessary? Will the service I receive be any different based on the answer I give? I was feeling quite stressed out and tired so didn't really want to search for my glasses in my handbag to fill out your form.

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First of all, a very different experience in just one visit. Great waxing treatment. A good attention to detail. She was great. Regarding the eyebrows appointment, I'm disappointed. When I arrived home I had to take some hair that it was left at the top. No worth the money.

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Booked soak off and gel where price list says £28. When came to pay I had to pay £35.50 as was advised had to pay more as had not had my nails done with you before. Disappointed as did not state on price this/website. Otherwise nice experience.

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This Was The first time I had my eyebrows threaded. The last that did it was very down to business and didn't talk to me about the treatment at all...

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Lovely massage area in Jarrolds. The space looked clean and well-looked after. I paid for the escape package - 30 minute-massage and 30-minute facial. The therapist I had was clear in the instructions she gave and was professional in the overall treatment I received. However, the all experience felt rushed and "cold" in the way that it lacked friendliness and made me slightly uncomfortable. By the time I arrived and had to fill in the initial form to the moment I dressed back up at the end, I noticed that it took an hour total. I saw on my appointed slot that the whole experience should have finished 10 minutes later but didn't, cutting off time on the massages themselves. It's a shame as I am paying for a full hour and there is clearly a 15-minute window extra on the time we book for paperwork and other details such as dressing down and up. I think value for money is good but if we pay for an hour-long service we should get this hour in full. I'll try other services for sure but will think twice about booking another package.