The Retreat Beauty Rooms & Nail Bar at Jarrolds (1133 reviews)

Comment

Very disappointed with my lashes, I had heard great things about the retreat and after showing a photo of my previous lashes l was expecting something very similar. The lashes are no where neat as good as l thought they would be and then to be charged £80 for them was the last insult. Bearing in mind that it is so close to Christmas and I am actually flying out on Christmas day, it is too late to have more lashes and the dramatic look l asked for. I feel that I have been mislead in the lashes l have expected especially as l had shown a photo of my previous and what l was expecting. Although l told her that l was expecting dramatic she just explained what she had done and recommended Russian lashes next time. I will not be recommending The Retreat to any of my friends and will be emailing and making a formal complaint.

Comment

I'm disappointed again with the service. I always book appointments but was left waiting 20 minutes last time and 10 minutes this time, I'm usually kept waiting. I have to rush up from Riverside Road for these appointments and only get half an hour paid breaks so am disappointed at this level of service. My eyebrows were over plucked too - when I clearly said I wanted to keep them as full as possible and just wanted a tidy up.

Comment

Terrible nail service, specially for the price. Do not recommend.

Comment

You should state that this facility is on the shop floor, rather than in the Retreat, the lady doing the threading was simply not interested - no customer service skills at all. whilst value for money, it felt like a conveyor belt

Comment

I wasn’t really impressed with my nail appointment and left pretty disappointed. My gel removal was not thorough, leaving a thin layer beneath my new polish. The therapist filed the gel off first - catching my cuticle skin several times and leaving spotting. This meant the removal fluid really stung for over ten minutes whilst I waited for the gel to soak off. The shaping was just a tidy up but this didn’t leave all nails the same length. The shaping of my nails created dust that wasn’t removed before painting with just opi regular varnish - so the finished look included white dust in the sides of each nail. Having booked the signature manicure (including massage and acupressure) I didn’t get this, when I highlighted this to the therapist she said she could do the rest now (even though my nails were still wet) or just pay for express (and forget about the cost of the gel removal). The therapist was polite and could tell I wasn’t pleased hence the reduction in the fee, but overall the quality of service should be much higher. Wouldn’t recommend and doubt I will be returning. There were no other members of staff on the opi counter at the time of paying, otherwise I would have considered expressing my disappointmentment to a manager.