The Retreat Beauty Rooms & Nail Bar at Jarrolds (851 reviews)

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Our beautician was absolutely amazing - she did a great job and we’ll definitely be back ! Thanks so much!

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Always a great experience.

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Perfect experience Relaxing and refreshing facial with a very experienced beautician Worth every penny

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Annie is absolutely amazing she knows exactly how to help people and make them feel great 20 out of 10

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Unfortunately I had another disappointment about the way nails are done in the UK. I booked at Jarrolds because I wanted a professional gel manicure, but the product used (OPI) doesn’t feel like gel at all. My nails feel soft and not protected. Moreover, I am used from abroad to have nail repaired in case one is broken or shorter than the others, but this service is not provided at Jarrolds. As per picture, my index finger looks funny now because no reparations whatsoever has been done. I had to shorten all the other nails to match this one in order to look tidy (the nail technician didn’t suggest this at first place, I had to ask to cut the other nails because in my opinion it wouldn’t have looked nice to have one finger short and all the others long). I love long nails and I normally wear them long. I felt very disappointed as I was expecting to get the broken nail repaired. Also, the surface of the nail gel looks bumpy in the backlight, and not smooth in the surface. The nail technician was meticulous, yet the cuticles hasn’t been treated properly and the final result is not up to my standards. Also, the fact that I had to have the old gel removed elsewhere because at Jarrolds they don’t treat other gel than the one they apply brought me several troubles. In conclusion, I found this service demanding towards the customer and not qualitatively high enough.