The Cutting Room (1189 reviews)

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I was charged for. Toner, which I didn’t have. Thankfully queried at the time and refunded, but could easily have overpaid…. Worth staff itemising services when paying so this doesn’t happen again. Payment processed immediately, refund still waiting…..

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Very good haircut and they were accommodating with changing my appointment last minute

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Louise is an excellent stylist. No fuss just good ideas advice and great cut.

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There was a 30min delay to my haircut and during this time I wasn’t offered any water, coffee etc which was disappointing.

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Usually for a haircut I would allow 20-30 minutes but that was the time I waited to be seen to have my hair washed. The hair stylist was great and the situation was not her fault. There is something wrong with the booking and administrative side when a quick hair cut takes over an hour and I had to extend my car parking. The service I received from the hair stylist was great but the way in which the appointment was managed by I assume the salon manager was not.

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The environment is lovely, and I really like the feel of the salon. However, if I come in and say I want a choppy layered haircut then it's what I expect. Instead I left with a minor chopped in layer, and pretty much looking the same. I really like the lady who did my hair, but it maybe felt like she was scared to chop too much off. Even when I said it felt a bit too heavy still, she just went in with thinning scissors which hasn't given me the choppy look I was aiming for unfortunately.