The Cutting Room (1208 reviews)

Comment

I am never the most enthusiastic about a haircut, for me it is just a haircut. However, I did not expect to be left waiting without apology for the stylist over running., plenty of giggly girls walking about who could have explained. No drink offered, I put this down to maybe a Covid measure, but no, other ladies were offered a drink. She gave a bit of advice on the cut which I welcomed. The stylist wouldn’t engage, I’m used to a bit of a chat but nothing, I tried, but she just closed the chat down. By the end when I was asked how I would like my hair dried I was exasperated and just replied “so it’s not wet when I walk home”; what I didn’t expect was that this meant wafting a hairdryer over my head whilst tousling it with fingers until it was dryish, but still damp underneath. Not even brushed. The haircut is okay, but I couldn’t have felt less welcome if you’d tried, I won’t be back.

Comment

I am very disappointed following my experience at the cutting room today. I arrived at 12.45 for my appointment and by 1.20 I still hadn't had a conversation about what I wanted from the hair cut. I had to wait an excessive amount of time, even during my hair wash I had to wait. I felt like I wasn't understood or listened to and my hair stylist seemed very distant. Having paid £40 I received very poor customer service and my hair does not look like the picture I brought with me and what I asked for. My hair hasn't been taken short enough, wasn't smoothed and finished and was blow dried so that it went fluffy which I specifically asked not to be done. Following this experience I will not be recommending or returning to the cutting room.