Urban Therapy Aveda Lifestyle Salon and Spa (1132 reviews)

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Slight delay due to over-running but I was informed in advance. Didn't feeled rushed when it came to the time for my hair cut which is sign of good service in my book. Always very happy with my hair cut and the experience at Urban Therapy.

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Your adverts are usually of very young slim, model women it may be better to advertise with women of different ethnicities and ages - for example, Asian womenin their 30's 40's 50's 60's - have disposable income but if they saw your advert would feel that it is not aimed at them. Sdvdertising with women of different ethnicities would allow those women to think you can cope with their hair textures - asian women tend to have thick hair etc. Men and children would be good to advertise, access difficult for me as not easily get up stairs with a pushchair I go less now due to having to sort out childcare if I want a trip to your salon.

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Great experience, very knowledgeable stylist and friendly atmosphere.

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I had a really pleasant experience, I will be coming back in the future particularly with the hairdresser I had.

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As a business that shouts about being environmentally friendly why do you light cheap nite lights which send up smoke into the atmosphere. They are not needed. Plastic foliage about the salon also not under green ethos Stickers on mirrors tired and possibly out of date. Aveda pop up cards on work stations tired and dirty I have been coming to this salon for a number of years, have hardly ever seen the owners. Have never been acknowledged by them. The staff within the business very friendly and always busy. As business owners do you care for your customers and their loyality. As a customer my loyalty is to your staff and the product.

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There has been a problem wothbth temperature of the water at the downstairs sinks for as long as I remember. I sat next to another client today who said her husband is a plumber and the problem would be very easy To fix and would only cost about £150.