Urban Therapy Aveda Lifestyle Salon and Spa (1132 reviews)

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I have been going to urban therapy on and off for the last 6 years I like the extras that you can get like the head massage and if you have a hair colour you sometimes get a hand massage free of charge.

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Prices have increased again so not sure I still feel I am getting value for money, to add insult to injury aveda have stopped the £10 discount given in the past for loyalty, the complimentary treatments are becoming shorter and less frequent with each visit. The salon was very quiet yet the girl giving the head massage on this occasion was not up to usual standards. Hair service from Liz as always was excellent as was the service at the back wash, atmosphere today was a little lack lustre.

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I understand that customers turning up late, clients hair varies with regard to the amount of time required to work on their hairstyle - however, I was contacted about 3 hours before my appointment to delay it by half an hour, then when I arrived I was told it was going to be delayed by a further 20 mins. This has happened before and even someone took my appointment before. I think I will bee the first appointment of the day from now on.

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All staff are great. My coffee was excellent. My hairdresser was brilliant. The place is shabby and needs redecorating and the toilet won't flush and the toilet walls are covered in stains. The manager told me this is to be fixed soon, but it lets the salon down badly.

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Due a mistake in booking when I arrived today I was told my appointment was for the 26th,thankfully Megan came to my rescue and arranged for 2 colleagues to help. My colour and cut were done by Laura and Kayley, both lovely girls and I am more than happy with the results, all 3 mentioned were outstanding and did everything they could to ensure my satisfaction following the hick up my booking, please pass on my thanks again. However I was very disappointed with the young lady who gave me the complimentary massages! During the treatments she did not attempt to engage with me at all, despite my efforts to start a conversation she did not respond. During my hand massage she was silent and throughout was yawning and looking out of the window. It was a similar experience at the back wash, rushed and robotic, not my usual experience at all. I have visited this salon for more than 10 years and it is not in my nature to complain, however this young lady clearly needs further training and guidance on service, engagement and building rapport. Today's experience has not put me off nor would I not recommend but I would probably decline the services next time if it was the same girl. Sorry to complain but I would hate for others to experience the disappointment I did today.

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I think you need to think how you relate locally to people. For example, urban city areas like Nottingham have a diverse population - with different textures of hair that need different hair cuts, different make up. In term so make up it is difficult to find shades that suit Indian skin from my personal experience. Your adverts need to be more local having pictures of people of different diversities (not just white or afro caribeanns). You also need to think how you reach out to the women who have greater disposable income - middle aged or elderly - your adverts do not reflect this age range. Please please not all skinny beautiful women and men..... You can get data on population and ethnicities on most council websites now - you could pitch it to them. I enjoy the salon; like the ethos etc... and your hair dressers are always good. Though they do need to be careful about stating I drunk loads and got an hangover... I was glad that hair dresser was not doing my hair!!