The Rye Retreat (4525 reviews)

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I can't tell you how upset I am with the colour of my hair. I brought a photograph of a rich warm red brown-I left with jet black hair. I asked for the top stylist in the hope that my fine curly hair could be groomed to it's best. After the first colour had been applied and wash off I was told a second colour would be applied which would take the last bit of harsh colour out of my hair and make it warm, instead I have a cold hard black against my very fair skin. It may with time fade , however I have to walk round with it any have had to pay for this travesty, which would have been excusable had the hairdressers been a junior. I do have to say that the pampering elements of the session were excellent.

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Highlights & cut took 3 hours! The dye was left on my hair for an hour & now looks yellow. I have returned to the salon to complain, once they have rectified my hair I will not go back there again.

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A few times now I have given you another go but keep being disappointed. Hair washing was really disappointing, despite me saying how much I enjoy it - quick, certainly not covering the back of hair or scrubbing ... Had to ask to continue rinsi as could feel soap left in .. Got miss sold a hair treatment (£10!!!) that took two mins and most certainly wasn't a head massage. No hand massage. And was a complete waste of money. Hair still needs more off the back as it's uneven ... However I came back in last time and it was to an improvement so I guess not worth it!!! Really disappointed as I really like the place and ambience.

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I have have been visiting Rye Retreat for some years now and have felt like I have walked into a different world, very calm and have always felt special with my treatments. In between treatments being offered a hand and arm massage and either at the beginning or end refreshments. Today I had three treatments on my eyes ( which I can't fault) but I was finished within half an hour. With no refreshments or massage offered. It all seemed quick and not special. My sisters treated me to this visit for my birthday. I was disappointed and did not come out as I usually do feeling relaxed and special. I want to repeat my assistant did a good job and I have no complaints regarding her.

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A little disappointed as I felt the experience was rushed. I was really looking forward to a 45 minute Green Science facial for £55 which was bought for me by my children for Mother's Day. I was told to make my own way down to the treatment rooms, which is fine, normally I would have been met by my designated therapist which is a much more personalised service. I sat down on the couch and waited for ten minutes whilst the therapist was still seeing to her previous client. When she did appear she was busy rushing around and couldn't even make eye contact to say hello. Then when she addressed me she asked whether I was the facial instead of knowing who I was and addressing me by my first name. Again little personalised touches which would make for a better 'spa' experience. The facial itself I was told that because it was only for 45 minutes she would try to fit in as much as she could. This made the experience feel very rushed and not particularly relaxing :( It did feel very clinical and military precise. The therapist was making quite a bit of noise preparing solutions etc and throughout the entire treatment her stomach was growling. Products all very nice but application of them and execution of them very disappointing for what I was hoping would be a relaxing treat bought for me by my children :( £55 is a lot on money and when you don't have treats often you expect a better level of service :(

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I enjoyed getting the head massage and the washing of my hair, the lady who did that was wonderful, very chatty and friendly. However, the hair cut itself was terrible the lady who did it barely said two words to me and actually cut it the opposite to what I had asked for. I ended up going back to my usual hairdressers 3 days later for them to put it right.