Spoiled Hair Salon (St Andrews) (4044 reviews)

Comment

Love my colour feel a little let down more of a trim than a cut also then to find a price increase of £30 from only 6 weeks ago is a bit steep. Staff lovely a bit shocked at the price

Comment

I appreciate the environment you are trying to create, one where the customer has a sense of being well looked after and spoiled for an hour or so. This may fit the expectations of the younger customers such as students but I don't particularly feel comfortable in it. Oldies like me don't always appreciate seeing lots of bare bits of bodies leaning over us. However the salon was clean and bright. The receptionist was extremely pleasant and helpful and offered me something to drink on three occasions. Another customer was offered wine or even a G&T. I thought this very inappropriate so early in the morning. My hairdresser whom I hadn't had before advised me on my hair which was appreciated but during my cut and dry she went off six times, I think to see another customer who was having her hair coloured. I was also due a pampering treat after a recent birthday but although I mentioned this to the receptionist on arrival it was obviously not passed down, so I will have to have this next time. I do think the cost is a little high for a simple cut and blow dry.

Comment

I feel that the pricing is a bit excessive. The last 2 visits I had, the colour was not what I wanted. This may have been a miscommunication, but I am really unhappy with my hair colour. I was thinking to come in and talk to you, but I don't want to upset my technician. I wanted Ash Blonde and I feel my hair is now a non-descript greyish colour. I understand that the colour will get better after each wash but this is not what I wanted. This was not explained to me before hand and I do feel that the colorist made her own decision without discussing with me. Apart from that, the service is wonderful, the staff are friendly and the salon appears to run very well with professional staff.