Nuala Morey (2255 reviews)

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I was left waiting for an hour without being told this would be the case before my hair was cut. I wish I was at least been prewarned or told on arrival. The hair cut itself was lush, the girl who did it was lovely etc but the waiting time was unacceptable. I understand these things happen but no warning or communication made it a whole lot worse... I paid full price as I understand it is no ones fault when these things happen and I didn't want anyone to lose out on their wages..but please just communicate when these problems occur so I don't have to leave work early/could run errands in the hour delay.

Comment

Unfortunately my hair didn't look any different after my colour service. I was made aware that the colour I chose would have been difficult to get and it could have ended up looking different, but honestly it just doesn't seem to be there at all.

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This is the only salon that caters for curly hair and I will continue to come here but it is so much more expensive than other salons. The stylist I had yesterday put way too much product in my hair and it just feels so crunchy and frizzy and almost greasy today and this is the second day. When I asked for advice on products that were cheaper than the Aveda ones I couldn’t be advised any worse. I like the Aveda ones but in the current climate it is just too expensive to be paying £36 for one product. Please can you do better to advise your clients on other products too?

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Before my appointment I was already really anxious about the experience as I always have bad experiences with hair cuts as I have so much hair and it seems to put people off. Anyway, on arrival I was not greeted or welcomed at all. I understand everyone was busy but to quickly look up from the current client and say something like ‘won’t be a minute’ or similar wouldn’t have taken much effort from them and would have helped me feel at ease a bit more. I thought the end result was okay but not value for money which is a shame, maybe I should have paid the extra for the director.

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It must depend on who you get, the stories that you see on instagram are nothing like what you receive. I just don’t feel like I was listened to, enough questions were asked and enough time and attention was given. I’ve been left with a style that will be hard to manage and a colour that is boring - specifically what I didn’t ask for. I made a round trip of 3 hours and took a days holiday to go to salon and was incredibly disappointed. I have made contact with the salon and they offered to rectify but what they were offering was not worth another days holiday and the travel time, which they acknowledged they would never cover due to policy.

Comment

I booked my daughter in for a curly cut having shown her all the beautiful before and afters on the salons website. The stylist said she would dry cut it, which was fine, but then she was done in 15mins, my daughters hair looked the same except for the obvious layers she’d cut into it. Nothing else was done except for one brief styling tip for school which I asked for. Even though everyone was polite, I didn’t feel like we got the service advertised on the website. I bought a bottle of the smoothing serum and in total paid £88.00. If the serum was £28.50, then the cut was £60. £60 for a 15mins dry cut. Apparently £20 more if I wanted it washed and styled. I feel like I’ve been scammed.