Nuala Morey (2256 reviews)

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I arrived 5 minutes early for my appointment and then waited 45 minutes past my appointment time before being shown to a chair. A few minutes into my cut my stylist had to leave me for another 10 minutes while she finished cutting another client’s hair. I was happy with the cut itself and the end result. I didn’t feel like I was given any advice about how to care for and style my hair - I noticed this information was being given freely to other clients. I did try to ask near the end but as three people had attended to my hair it wasn’t easy to find out what was recommended. I drove over an hour to get to the salon so had high hopes but sadly probably wouldn’t go back.

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I am new to curly hair and was expecting to be taught about curly hair and how to manage it and look after it. This didn’t happen. My stylist was lovely but seemed distracted and didn’t really talk me through anything. I felt uncomfortable with not really knowing what was going on and so my sister kept asking the stylist questions and asked her to explain everything to me and she just wasn’t forthcoming. I was not offered a massage and did not receive a massage during conditioning which my sister pointed out. Overall it was a very average experience and definitely not worth the luxury price tag.

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I had been very much looking forward to my appointment but unfortunately my experience didn't quite live up to expectations. Their Instagram feed is full of impressive transformations and despite not being local to the salon I decided to book an appointment as I thought it would be worth the trip. When I arrived the team were friendly but I didn't get a proper consultation - just a rushed chat about what I wanted. They dry cut your curly hair but it's not a curl by curl cut. The strict hair preparation they request beforehand seemed pointless as they combed my curls out with their hands to cut it. I didn't feel that I got any real advice on colour either. Based on the Instagram photos and salon prices I was expecting a luxury experience but unfortunately it was far from this - it was OK but not worth the drive. The floor hadn't been brushed from the previous client and looked dirty. I also wasn't offered a drink until they were colouring my hair. Not what you would expect when paying £200+. On a positive they seem to know more about curly hair than the average salon e.g. Applying products onto wet hair and not towel drying. I'm not sure that they used the correct products (or quantity) for my hair though - I get better results myself at home. In summary - don't get too excited about their Instagram feed, it's an OK salon if you're local but probably not worth going out of your way for the prices they charge. I'm sad writing this review as I had been so excited about my appointmnet but unfortunately won't be returning in hurry.

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Going through the motions.

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Overall I was quite disappointed with my experience. When I arrived (no earlier than stated on the document sent prior) I was standing and waiting for a receptionist for quite a long time. One of the stylists had to shout for her. Once my appointment got started I was quite excited and hopeful. My stylist had lots of knowledge and was really friendly and chatty however I thought I was booked in for a colour but that hadn’t gone through on the system so due to the nature of the cut I’m left with quite random bits of blonde from a previous cut/colour. My stylist then asked me how I felt about the length and I said I didn’t want to loose too much which I was told was absolutely fine and it didn’t need to be short for it to curl. The day after the appointment I’m really quite disappointed about the cut. The top layer is really short and bulky and there is hardly any graduation between that and the bottom so it sort of looks a bit like a mullet. The end of my appointment felt very rushed and as if the stylist wasn’t happy with the end result she created.