Nuala Morey (2286 reviews)

Comment

I feel really conflicted writing this review, because although I had a pleasant experience with your staff, I was not overall satisfied with my hair. Your staff were LOVELY, so polite, bubbly full of conversation. My stylist was apologetic for my wait, and we spoke at length about my colour expectations - I explained that I wanted to stay dark, I showed a picture of the colour I wanted to achieve and it was a balayage with dark brown tones. I also explained that although I have coloured my hair in the past, I haven’t had my hair coloured in over a year but my stylist agreed to proceed. After we had washed, styled and blow dried my hair, my stylist explained that my colour didn’t lift properly and it was looking orange, I had to go back and tone my hair, re wash it and dry it. I had a wedding to attend that day which I missed because of this delay (as I travelled from Birmingham) I am grateful for my stylists honesty - she told me that she couldn’t let me walk out with my colour at the state that it was in, and rearranged her appointments to accommodate for my re-wash. However, the bottom layers of my hair weren’t toned and the look extremely ginger/orange. I absolutely regret getting my hair coloured because it is not what I wanted. I just think if the shade of brown I wanted were unattainable or unrealistic without bleaching,, these should of been communicated properly to me before and I could of managed my expectations better. I’m just gutted I didn’t experience that “wow” factor from the salon, and although your stylist was very helpful with advice and information of products for my hair, I didn’t feel as though my hair was transformed after my appointment. Overall I’m disappointed with my experience

Comment

Very pleasant hairdresser but he seemed tired and slightly distracted and kept looking outside. I did receive some good advice but it was really extremely expensive for what was essentially just a trim.

Comment

I did not get a head massage as advertised. I specifically asked for my hair not to be flat on top and that I liked some height. It was pancake flat. I also asked for short bits around my face. Not done. The curling and drying was good but a lot of water ran down my back and front.

Comment

I arrived 5 minutes early for my appointment and then waited 45 minutes past my appointment time before being shown to a chair. A few minutes into my cut my stylist had to leave me for another 10 minutes while she finished cutting another client’s hair. I was happy with the cut itself and the end result. I didn’t feel like I was given any advice about how to care for and style my hair - I noticed this information was being given freely to other clients. I did try to ask near the end but as three people had attended to my hair it wasn’t easy to find out what was recommended. I drove over an hour to get to the salon so had high hopes but sadly probably wouldn’t go back.

Comment

I am new to curly hair and was expecting to be taught about curly hair and how to manage it and look after it. This didn’t happen. My stylist was lovely but seemed distracted and didn’t really talk me through anything. I felt uncomfortable with not really knowing what was going on and so my sister kept asking the stylist questions and asked her to explain everything to me and she just wasn’t forthcoming. I was not offered a massage and did not receive a massage during conditioning which my sister pointed out. Overall it was a very average experience and definitely not worth the luxury price tag.

Comment

I had been very much looking forward to my appointment but unfortunately my experience didn't quite live up to expectations. Their Instagram feed is full of impressive transformations and despite not being local to the salon I decided to book an appointment as I thought it would be worth the trip. When I arrived the team were friendly but I didn't get a proper consultation - just a rushed chat about what I wanted. They dry cut your curly hair but it's not a curl by curl cut. The strict hair preparation they request beforehand seemed pointless as they combed my curls out with their hands to cut it. I didn't feel that I got any real advice on colour either. Based on the Instagram photos and salon prices I was expecting a luxury experience but unfortunately it was far from this - it was OK but not worth the drive. The floor hadn't been brushed from the previous client and looked dirty. I also wasn't offered a drink until they were colouring my hair. Not what you would expect when paying £200+. On a positive they seem to know more about curly hair than the average salon e.g. Applying products onto wet hair and not towel drying. I'm not sure that they used the correct products (or quantity) for my hair though - I get better results myself at home. In summary - don't get too excited about their Instagram feed, it's an OK salon if you're local but probably not worth going out of your way for the prices they charge. I'm sad writing this review as I had been so excited about my appointmnet but unfortunately won't be returning in hurry.