Jo and Cass Hair & Beauty - Preston (2654 reviews)

Comment

Have to admit this wasn’t the best experience of a hairdressers I’ve ever had. I felt a little bit like I was hindrance and completely just forgotten about and done in a rush while in between someone having foils done. Trying to get a conversation out of my hairdresser was like trying to get blood out of a stone. The hair cut was fine but nothing spectacular. I booked in for a cut and curly dry, I didn’t get the curly blow dry, basically booted out of the seat. The whole experience was not worth £30. The lady who washed my hair, was lovely. I don’t think I’ll be returning.

Comment

I was a regular client up until February 2022 where I decided to grow my hair out. This I did and booked my appointment 2 weeks ago with the person who had always previously done my hair and I was happy with the service I received. On the morning of my appointment I received a call to say he would be unable to do do my hair and another stylist was available of the same standard. If I wasn’t going on holiday I would have postponed and now I wish I had! I went in with reference pictures of what I was wanting, all long gentle v cuts with layers and face framing with curtain bangs. Something easy to style and still be able to but in a high pony.The stylist agreed to this and before washing used clippers to get some of the length down before washing. I don’t know whether he then forgot what pictures I showed him but he proceeded to tell me where he would take the length to. That’s not the length I now have. He’s done a good cut but not at all what I asked for. He even did what he said he wouldn’t do which is take it to a length that kicks out. I now can’t have my hair up other than in a low pony and it is back to where it was a year ago. All I can do is now wait for it to grow. I feel bad that I didn’t say something at the time but I hate confrontation and I was trying to be positive, writing this isn’t something I would ever normally do, but I feel gutted, it took me a year to get to that length and I’m now stuck with a hairstyle where it kicks out and I can’t do any of the things I mentioned. I wanted volume, big bouncy, easy to style and most of all to look like the pics I took as reference I can’t even see the length when I bring it forward. It’s like a long layered bob cut straight no v in sight. Gutted to say the least! Staff were nice, friendly I do think my stylist could have talked more. I was doing all the talking and I don’t even talk that much! Just a shame he couldn’t follow my requests and gave me what I didn’t ask for and what he said he wouldn’t do. I still can’t get over how short my hair is. It mentions below about someone contacting me but what’s the point they can’t stick my hair back on. The fear I had of hairdressers had diminished after having such a good stylist previously but it’s now come back tenfold. I don’t think I will be stepping inside a salon for a very long time!

Comment

Worst cut ever. I made appointment for restyled and got 15 minutes half be bother cut. The stylist didn't listen and just used quirky name for a bob, which she butchered anyway. I had to ask 3 times for a fringe to be shorten and then just gave up. I asked for neck shave and the stylist just tried to talked me out of it and from her reaction I preferred not to push. I already got a have left side shaved which I was disappointed she didn't took to consideration when cutting my hair. She didn't even tried to offer to tidy up ( I let it to grow out a bit). I tried to ask get opinion about colours and she just didn't engaged. Really bad experience.

Comment

Hi I got a blow dry in your salon and they asked me if I would like to gave it pined up because I was not going to the wedding till later she said that they might fall out I was trying to handle this situation well because I did not bring extra money with me but they started to be rude and I was only trying to explain to them but they just wouldn't lesson one of your staff said to me do you want me to take it out and make it messy I dont thing theres any need to be talked to like it was very rude and unprofessional of him and I was only trying to explain the situation she should have told she was going to charge me extra for it then I would have not getting it done I am very disappointed by this and would like something to be done about it

Comment

I’m not one to usually complain. But your prices online are completely different to what I payed a cut and wash online is £32.50 with £9.60 to be paid online as a deposit. Then in the salon I paid 34.95 in person with was including student discount. Which I think is completely unfair/ unreasonable. Totally about £45. Additionally my hair dresser was brutal with the hair brush and cut my hair wet but didn’t double check it once dry leaving a few strands longer which I had to cut myself once home. Overall experience was disappointing