Jo and Cass Hair and Beauty - Lancaster (3445 reviews)

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Hi,I have been coming to Jo and Cass for years and years now and I have always recieved great service. But today something was different. Firstly it took me ages and ages to make my appointment. I'm busy as I work full-time so only have small bits of time to do chores like making a hair appointment. For the last two weeks the phone had not been answered and had just rung off which is hugely frustrating. This was particularly the case last Saturday. Anyway I finally got an appointment. But things were different. The environment felt rushed as I had to wait to be acknowledged at reception as staff seemed all over the place, it seemed a bit like a ghost town! Staff very busy looking after other clients but I was left waiting Anyway, I had a great hair rcut as usual, thank u David, but I wasn't asked if I wanted a drink and I missed this, usually I have a coffee or sparkling water. Anyway, I'm happy with my hair cut but the atmosphere felt strange. I didn't have beauty treatments today do can't comment on that. I hope you're not about to go out of business, or sell out to another company as I really like how u operate. But today felt different. And then for the first time I'm asked for feedback .....?? Or not maybe. You are the best hairdressers in town so please sort it out and don't mess it up. Today was not up to your usual standard of customer service.

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the haidresser was lovely, a trainee and did a good job, however i was not impressed with the receptionisits as when i called they informed me it would cost £5 then when i went to pay it was £15. When i challenged this one of the girls admitted she had made that mistake and had misinformed me and yet still i was required to pay £15 despite me telling them i was not happy about this. if you quote a price you stick to it especially when the mistake is yours. not happy with this treatement

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I have been a customer of Jo & Cass for many years, but this is the first time that I’ve had to take scissors to my own hair, following a hair cut, to fix the bits that were missed!

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I visit the salon for the quality of the cut I have with Mathew. I have learnt to not expect a good hair wash and find some of the staff can be a little bit rude eg. no eye contact on arrival, smile, say hello. The salon its self can look a little bit dirty which is a shame I hope this helps...........................

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no one in reception when i arrived. phone ringing and unanswered. my stylist was not told i had arrived so i was kept waiting. Liam was attentive as always.

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I didn't have my hair washed so it would have been nice to have had a small reduction in the usual price. I had to wait for 5 mins as there weren't enough people behind reception to cope with the queue.