Feel Hairdressing (1847 reviews)

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I don’t understand what went wrong, perhaps multiple miscommunication, perhaps I did not speak with my hairdresser longer, but I’ve only managed today to get into words of my devastation with this haircut on my head. There was a clear idea, style, certain aspects of what I wanted was made clear, I have a round face and textured and thick hair, so I don’t know why it is so wrong. Since returning home, I have struggled to look at myself in the mirror. I have upcoming projects and presentations that require me to speak in front of people, and I can’t speak right now. This is not a criticism of Klaudia's manner towards me, not at all, it is a criticism of the haircut itself and the apparent disconnect between what I communicated and what was ultimately done. I genuinely do not understand the decisions made during the cutting process, particularly when I had been so clear about the style I wanted. Kept telling me to style it, and I spent the entire night either sobbing or watching videos on how to style, I have reference photos of what I wanted, clearly there, and the result is fundamentally different from the reference photographs I provided. I’m so hurt, perhaps it’s just too fresh right now, but I am honest when I say I would rather be bold than this.

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I have been seeing Tom for about 7 years and he is the best

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Amy is the best and I love her. She's a delight every time.

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It was a spontaneous thought to go have my hair cut during our city trip to London. I walked past the salon and knew I wanted to there. Made the appointment online, liked Nuria's profile. She was wonderful and did a great job with my hair. Will definitely go back on a future trip to London. Thankyou for the experience.

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Another great cut and style with Tom! I really appreciate that he is calm, careful and easygoing.

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• I appreciated the warm welcome from the receptionist and the overall atmosphere of the salon. • However, my stylist did not seem knowledgeable on working with mixed‑texture 3A/3C hair and used washing, brushing and blow‑drying techniques that caused frizz, damage, discomfort and matting. • Communication felt dismissive at times, and I felt pressured to chat even though I was clearly trying to focus on just explaining what I wanted and relaxing. • Some personal comments shared by the stylist felt inappropriate for a professional setting. • The cut was shorter and different from what I requested, and the blow‑dry technique did not suit my hair type until I directed the stylist step‑by‑step. • Other stylists in the salon appeared more attentive and attuned, and I would prefer to book with a director next time. • I was also charged an additional £6 without explanation. • Overall, the salon environment was good, but the service from my stylist did not meet expectations. • I don’t require a specialist salon for my hair type. I’ve had excellent blowouts and cuts in small, non‑specialist European salons for years. The issue here was not my hair type but the stylist’s lack of receptiveness and technique with mixed‑race hair, which should be standard training in a top‑rated central London salon.