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The Cove Hitchin (1548 reviews)



Ranked 51 of 53 in South East

8-10 Arcade Walk, Hitchin, HERTFORDSHIRE, SG5 1EE, United Kingdom

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Visit the The Cove Hitchin website




You can book at The Cove Hitchin Hitchin online using our Book Now button located above. Select from a list of services offered, pick your favourite The Cove Hitchin staff member and book from the dates available.

Multi-award winning Cove Spa is renowned for its 'personalised' and cutting edge service where exceeding your expectations is our philosophy. A team of specialists who together have over 150 years of body, beauty and skincare experience is at hand when you visit one of our intimate day-spas - each one independently run to fully embrace the locality; currently spread across highly-desirable locations in London and Hertfordshire.


Awarded 'Spa of the Year' at the London Hair & Beauty Awards and 'The Most Commended Spa' at the prestigious English Hair& Beauty Awards, is testimony to the wide selection of high quality treatments and rituals we provide in a calm and relaxing ambience - open seven days a week, with late evenings midweek, just for you... 


Come and experience the magic of The Cove Spa!


Reviewed by 1548 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Cove Hitchin were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 10:00 to 18:00
TUE 10:00 to 20:00
WED 10:00 to 20:00
THU 10:00 to 20:00
FRI 10:00 to 20:00
SAT 09:00 to 17:00
SUN 10:00 to 16:00

Payments Accepted

Payment method Payment method Payment method
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Brands Stocked



What our customers are saying about us

Commented reviews only




Hitchin
09 Apr 2015
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Response from The Cove

Dear client, Thank you for taking the time in providing your ratings for our Spa. It appears that you're not happy with the service provided to you on your visit, however you've not provided us with any feedback to enable improvements. We'd be very grateful if you could let us know how you found your experience so we can make it up to you... Many thanks, Krupesh Director - Cove Spa

Posted on 09 Apr 2015



Hitchin
22 Jun 2023
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

I had purchased a "course" where I paid upfront for five massages to receive a sixth session for free. When purchasing this or at any point afterwards, I was not informed there was an expiry date for the course. When I arrived for my fifth massage, I was told that my course had “expired” and so I wouldn’t be receiving the sixth free session. I obviously would have made use of the course in time had I known they expired. Awful customer service to not honour the original agreement.



London
27 Jun 2019
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Hitchin
29 Jun 2018
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)



12 Mar 2024
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

No conversation from the lady who did my treatment. After it finished she left the room without saying anything about after care or even good bye. Very expensive verses other places locally and wasn’t as plush as I expected for the price. .




19 Sep 2016
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Paid £35 for a gel manicure. However, the finish is not as good as I was expecting. My usual salon only charges £25 for gels and the finish is superb. I used Cove as it was the only salon open when I needed a manicure doing ASAP.


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