The Cove Harpenden (570 reviews)

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Message was booked for an hour but massage lasted for 45 mins, especially when paying £70 I expect the full hour. Deep tissue wasn’t firm pressure and therapist hardly attempted to get knots out of my back, which is the main reason I booked. Room was cold, I had goosebumps Mainly wanted to sell products to me after the treatment

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Bad experience at the Cove. In the past I have always rated the quality and service but yesterday was a different story. I had an eyebrow wax and tidy as usual and when the girl showed me the finished result I was shocked and quite distressed as they had not been done as I had asked and as they are normally done at the Cove. I was extremely disappointed. One of my eyebrows was thinner than the other and both were too thin and definitely not what I asked for. Even the lady on Reception said they were not even.

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Reception was absolutely lovely, but sadly the lady who did my nails I felt wasn’t experienced, My nails had lots of streak marks, blochy paint and just not a standard I’ve experienced before. Such a shame.

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In my opinion and from the experience I had, it's not a good place to have a pedicure.

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1. My appointment ended 15 minutes early oppose to the full 60 minutes treatment. The staff at the branch told me they need to close straight after my appointment. I felt rush and was told several times that the shop needs to close straight after my appointment. 2. During the facial cleansing session, the beautician was not able to cleanse my face properly. She repeatedly use the same area of the cloth to clean the whole face. I can still feel the residual of the facial scrubs left after my facial. 3. I was told to offer some water after my appointment but this was neglected. I was pitched by two different types of Elemis facial cleanser balm instead. This doesn't feel professional.

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I’ve been going to this spa since 2014 and have seen the decline in its appearance and upkeep. It needs a major overhaul and repair. Emily is amazing and I won’t see anyone else but her, but I know like I’m the past she will leave. The turnaround is too often. I come here as it’s convenient to my home and really only use it from June to sept or if I’m going in holiday during off months. It’s a shame the space isn’t maintained, even the outside area in the back is looking sad; overgrown weeds, dirty table and umbrella, major chipped paint. It’s not a nice place to work in and certainly not a nice place for a customer. Where is my money going?? Sadly I don’t see Harpenden’s space lasting. It needs some major TLC, revamp of space and air con. With covid I will only have a treatment in the back gazebo where the door can be left open as there is no ventilation in any of the rooms or in the main front room. I hope this helps and can be used to regroup. Best of luck!