Brothers Hair Sculpting Team (Oxford) (1573 reviews)

Comment

i was really disappointed with Brothers. It wasn't the Aveda experience I've come to expect. My appointment was over half an hour late, which happens, I know, and they did offer me tea, but the bench in the waiting area is very uncomfortable and there was no hand massage, which is an Aveda must-have! Then my poor stylist was rushed through my cut, with someone coming in halfway through to tell her that her next appointment was there and she would do my blow dry. I'm not entirely sure my cut was even finished! I liked my stylist, she seemed quite nice; but I doubt I'll ever return. It was like the McDonalds of hair salons, except way too expensive for the service you get.

Comment

While salon was nice and staff were very friendly, unfortunately the staff member who performed the beauty service (waxing) was completely inexperienced and resulted in a less than desirable experience that I would not repeat nor recommend.

Comment

The stylist who coloured my hair had no interest in providing a good experience she seemed in a hurry and I was a inconvenience for her. She did not even check before washing my hair to see if it had been covered as I mentioned several times that I have problems with grey hair.

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I feel the stylist did what she felt I needed rather than what I asked for. I.e. I asked for a classic volume blow-dry with natural waves but left with 1inch barrel ringlets

Comment

Great warm welcome from the receptionist who greated me, professional staff but lack warmth with customers, I was a new customer who had not visited the salon before. Good attention to detail with my hair requirements and I was happy with my overall haircut that I had booked for. Staff need more training with customer service.

Comment

The overall experience was very rushed; especially the time it took to cut my hair (although it was only the ends) seemed extremely short. I have long and thick hair and never before spent only 30 minutes at a salon. The cut itself is good, but I had the impression that they wanted to get me out of the salon as fast as possible.