Billy Basin (1894 reviews)

Comment

I wasn't brilliantly happy with my hair cut as it was a lot shorter than I had asked for and felt shapeless. I said right at the start I wanted to keep the length. I told the stylist I was having my 50th birthday party that evening but she wasn't interested and my hair just didn't feel special. I was given vouchers to come to Billy Basin as a birthday present and I have another one so will have to come once more but if it wasn't for that I wouldn't actually come back. Sorry

Comment

The salon is great and I couldn't fault the stylist, but be careful when booking online. I had clearly booked an appointment for 9.15am and this was confirmed to me by email. On the day I received a call from the salon manager at 9.09am asking where I was. I called back explaining that my appointment was confirmed for 9.15 and he told me to 'just get here as soon as you can'. I arrived just before 9.15 and showed him the email that confirmed 9.15am. He quickly showed me to a chair and didn't offer me a drink, magazines or anything. I quite honestly felt like an inconvenience! However, my stylist Qt was friendly and very professional and gave me an excellent haircut so I will consider going back because of that. However, I was also then charged £60 instead of the £55 quoted when I had booked, so it meant that I didn't leave the tip I had planned. Essentially just think they need to check out their booking system!