Billy Basin (1894 reviews)

Comment

I bought a haircut and mini manicure. I am VERY happy with the haircut but not at all with the mini manicure, hence the averaged ratings of 5. I removed the manicure as soon as I got home, because the colour did not come out the same as on the sample, and I do not think the manicurist did a good job. The colouring was sloppy and did not cover all my nails. I had the manicurist re-do one nail while I was there, but I don't think the second attempt was any better.

Comment

I wasn't brilliantly happy with my hair cut as it was a lot shorter than I had asked for and felt shapeless. I said right at the start I wanted to keep the length. I told the stylist I was having my 50th birthday party that evening but she wasn't interested and my hair just didn't feel special. I was given vouchers to come to Billy Basin as a birthday present and I have another one so will have to come once more but if it wasn't for that I wouldn't actually come back. Sorry

Comment

The salon is great and I couldn't fault the stylist, but be careful when booking online. I had clearly booked an appointment for 9.15am and this was confirmed to me by email. On the day I received a call from the salon manager at 9.09am asking where I was. I called back explaining that my appointment was confirmed for 9.15 and he told me to 'just get here as soon as you can'. I arrived just before 9.15 and showed him the email that confirmed 9.15am. He quickly showed me to a chair and didn't offer me a drink, magazines or anything. I quite honestly felt like an inconvenience! However, my stylist Qt was friendly and very professional and gave me an excellent haircut so I will consider going back because of that. However, I was also then charged £60 instead of the £55 quoted when I had booked, so it meant that I didn't leave the tip I had planned. Essentially just think they need to check out their booking system!

Comment

I went in with a side parting and came out with a central parting. I hadn't realised that was going to happen. Would have liked this to be discussed with me. Oh well. Can't fault the haircut though. Simply gorgeous.

Comment

Never used this salon befoe, but I was made to feel very welcome, and will certainly use it again

Comment

When trying to book on line it does not work. Even if you try to book for the following week the days you select don't then appear with the available appointments, even when I know that the stylist is available that day. This is not the fault of the salon but an issue with the website designers and management company. Being part of a website design team this is a simple process and should be easy to do and manage. If some time was spent on this for improvements salons would get far more bookings. It has been like this for a long time and should be fixed soon or I might just develop my own site that actually works.