The Groom Room - Torquay (967 reviews)

Comment

You give the best hair cuts by far. Unfortunately some staff members don't really seem too interested in customers who don't fit in with your image (beard/ tattoos/ edgy moustache/ monocle etc.). I didn't really have the attention of my barber during my latest visit, and I haven't the last few times I have been in. Having said that, I will return as the haircut is such good quality. I think to improve, you need to focus on customer service and accommodating for, and engaging in conversation with, the range of people who are inevitably going to come in. I want to come back and not feel like I'm not cool enough to be there (which I totally am!!!). Cheers

Comment

I know you are working on it but it would be good to improve the waiting process and you never know how long will it takes for you to wait. I think is the only issue, apart from that the service is really good.

Comment

Queue system very slow,was texted my appointment started in five minutes but still waited a further thirty minutes when arrived

Comment

I did receive and good hair cut but more expensive than else where and the staff member next to the till didn't acknowledge/greet me when I walked in but carried on chatting to a friend and it was only after I had sat down that I realised for myself that I had to do a self entry system on the tablet on reception to be part of the queue. He didn't say a thing to me about doing that as soon as I walked in which he should have after he had greeted me but of course, he didn't greet me either !!

Comment

Your booking system is not reliable at times ,suppose to keep you waiting so long ,not longer i.e. booked in 12.40 not seen until 2.40 then that was with the not the person I booked for ,that would have been 30 -45 mins more ,not good when you got to pay for car parking .So basically no booking with the person you want takes too long .

Comment

Very good service booking service was disappointing, advise for hour wait, didn't get seen 1.1/2 hours with my car park fees , which I had put more money in which didn't take account for , otherwise was happy with my hair cut