Supercuts Orpington (587 reviews)

Comment

Today l left unhappy with my visit to Supercuts Orpington. I have been using this salon for a few years now but since lockdown ended the price structure has become confusing. Both window and counter price lists are out of date . I pointed this out to the stylist who said they need re- doing ! I have been charged a different price for the same service on more than one occasion., customer clarity is urgently needed. I also found the customer toilet area dirty ,covered in dust ,fluff and hair — not good in these Covid times when hygiene should a priority. Otherwise I am perfectly happy with my stylist and the service l received.

Comment

quoted three different prices for having my hair done each time it jumped by a huge amount. Ended up with more like high lights when i wanted balayage. Hair too bright more like an orange tone to the colour when i wanted a more sun kissed look.

Comment

I was charged £4 more (£20.95)in the salon than quoted on the website - they said for a ‘COVID levy’. This was not made clear when I booked online and, in fact. I got an email quoting me a total price of 16.95. Not good business - you are supposed to charge what you say is total and not add on surprise fees ! Ideally I’d like that £4 to be taken off my next haircut or refunded.

Comment

I booked on-line and the confirmation included a price of £26.00 for a cut/blow dry with Lani .When I paid she said it was £41 as I only had a trim ,no re-style I can’t understand why it was so much more