The Hair, Beauty & Laser Company (1250 reviews)

Comment

Due to lots of changes in staff the experience hasn’t been the same, I’m hoping now that because new staff are recruited correctly and in place it will start to improve, it lost its atmosphere. One thing which needs to be focused on is Client Loyalty, whilst I appreciate there’s a point system in place there needs to be Regular Client Only offers for colours, I see odd ones coming on line mid week and last minute but not many regulars book roots last minute everything is pre booked so it kind of feels unfair. The girls are very friendly

Comment

Really disappointed with our visit today. Booked a gents head shave and a child under 5 hair cut with Fiona upon recommendation from previous owners of the salon as we needed someone who was good with children. When we arrived the appointment for our little boy was not with Fiona but with someone who clearly was NOT good with children as she didn’t even introduce herself to our little boy and then, when he wouldn’t sit perfectly still (he’s 3), kept sighing and pulling disapproving faces at her colleagues (she clearly forgot that Mum would be able to see what she was doing in the mirror). She didn’t even use a child friendly gown (which was hanging up near the reception desk the whole time we were in the salon). The result of the hair appointment is appalling, she didn’t even slightly dampen our little boy’s hair with water spray to facilitate cutting (as every hairdresser has done previously). There are long bits and short bits here and there plus a hair line that’s much too high on the right hand side of his neck. We didn’t even have Dad’s appointment as we had been waiting 30 minutes with no word of how much longer we would be waiting and our two little boys were getting restless. When I paid for our little boy’s cut and said we couldn’t wait any longer, there was no apology or invitation to rebook. We made appointments to come here upon recommendation as our normal hairdresser has gone on holiday and we needed hair cuts before our wedding next weekend. We are now left searching for an alternative salon for Dad’s hair cut and someone who can try to correct the mess that has been made of our son’s hair, especially as this hair cut will be there for all to see forever in the photos of our big day. Hugely disappointing visit and won’t be returning.