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Saints Hair & Beauty (496 reviews)



Ranked 14 of 19 in East of England

15 Cross Keys Mews, Market Square, St Neots, Cambridgeshire, PE19 2AR, United Kingdom

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You can book at Saints Hair & Beauty St Neots online using our Book Now button located above. Select from a list of services offered, pick your favourite Saints Hair & Beauty staff member and book from the dates available.

Customer care is paramount at Saints, where you can always expect a warm welcome and complimentary refreshmentsAt Saints we understand that choosing a hairdresser is very personal and we have ten stylists, all with different specialities, available for you six days a week. We look forward to welcoming you soon


Reviewed by 496 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Saints Hair & Beauty were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 09:00 to 21:00
TUE 09:00 to 21:00
WED 09:00 to 20:00
THU 09:00 to 21:00
FRI 09:00 to 18:00
SAT 08:30 to 17:00
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Services

Ladies Cut Mens Cut Childrens Cut Blowdry Upstyle
Highlights Permanent Colour Lightening Semi-Permanent Colour Extensions
Facial Tinting Facial Waxing Buff & Polish Manicure Pedicure
French Manicure Gel Full Set Treatments


Brands Stocked



What our customers are saying about us

Commented reviews only





29 Jan 2019
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Very friendly and knowledgeable staff. Lynda is fab and always does my hair exactly the way I want it.




14 Jan 2019
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)



02 Jan 2019
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

The overall experience matched the price being charged, and I was pleased with the quality of my hair cut. The hair dresser listened to my requests and used her experience to help advise me. The customer service was quite good, staff were efficient, pleasant and polite although more attempts to be bubbly and chatty by other hairdressers with surrounding clients could have been improved. However, there was a severe lack of improving business, and staff did not take the opportunities to make further sales when they were presented. For example, I mentioned my regular hairdresser at another salon was a lot more expensive, although that was not the reason for my change of salon, therefore I was saving money coming to this one. I think this would have been a good opportunity to recommend products or services I could buy seeing as I clearly had extra money in my usual hairdressing budget to spend. As I left there was no attempt made to encourage me to return by booking me in for another appointment, although the staff did mention I could return to have my fringe trimmed for free or hair thinned in between cuts for £5 which was useful. The salon was clean and tidy, the decor was not to my taste and wasn’t as modern as I think it could be. It smelled of damp the moment I walked through the door, which isn’t the scent I want to be presented with as I walk though the door, I want it to smell clean and fresh. However I appreciate this was probably due to the old original wooden windows at the front of the building as they looked swollen with the winter whether and in need of treatment and repair. Overall I think it’s great value for money, and I was pleased with my experience. My only constructive criticism would be really make the most of every customer as there are a lot of ways of maximising sales without increasing prices.

Response from Saints Hair & Beauty

Hi, Thank you so much for leaving us such an honest and thorough review of Saints. Customer care and retention is paramount so great reviews like this give us the opportunity to see the salon from another perspective and make changes where necessary. We're pleased you were happy with your hair cut and the service provided. We do always try to recommend products and additional services to clients where appropriate but don't like to push this on people so it can on occasion result in a missed opportunity. Many other salons have an aggressive sales policy but this is not something we like to do at Saints. From a business point of view, it isn't ideal however we would prefer for our customers to feel happy with the service they have received and not encouraged to possibly spend more than they wanted to. We shall certainly take this advice on board. With regards to the window and damp smell, unfortunately this is something we have been aware of for a short while and are currently liasing with our Landlord to have this rectified. The salon is within a Listed Building so sadly we are unable to have any ventilation or double glazed PVC windows fitted. This is most definitely a priority for us to have rectified. We have a refurbishment plan in place for 2019 so there will be some exciting changes happening within the salon with a more modern design, yet still comfortable and welcoming feel to it. Thank you again for your review. We hope to see you back at Saints again soon.

Posted on 14 Jan 2019




08 Dec 2018
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Response from Saints Hair & Beauty

Thank you for your review of Saints - We're really please to see you've had a great experience with us!

Posted on 10 Dec 2018


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