Creations Hair Group Milton Park (467 reviews)

Comment

Hi, I had a Hollywood Hot Wax. I have had a lot of waxes in the past, with different beauticians, and I came to creations for Meg and Jade prior to lockdown and things. I was living away from the area, but since moving back I decided to return to Creations as I have had such good experiences and results in the past. Returning to Creations, I had expected the same/a similar experience in terms of quality of result/of the appointment. The wax was too hot, and at one point I had to point this out to the therapist, and she changed wax pots. She did explain that the wax had to be hot to work, but having had many hot waxes previously, at Creations also, I know that this wax was too hot. I have also had far better results, from a "normal" wax temperature, and a lot less discomfort during the session. The appointment also felt rushed, despite finishing prior to the allotted time, and the appointment having started at the correct time. I found myself apologising to the therapist for having thicker hair during the appointment, but actually, it was thinner, and on reflection, I should not have had to apologise. At the end of my appointment she told me there were a few bits of wax left but she "didn't want to go picking". I assumed this was residual wax that would come off when I washed, but this was wax which was still attached to hair, so I had to painfully pull the areas (there were multiple) to remove the wax, and as a result, the hair also. The result after a few days, is not at the standard I would usually expect following a wax either, the skin does not look good, and the hair follicles are very sore. I wanted to be clear this was not my first wax since lockdown or anything, I had a wax a month previously at my old local salon, where the hair was much thicker both in coverage and actual hair strands, and I did not have such a poor reuslt. I won't be returning to Creations for another wax, neither will a friend of mine who also came to Creations regularly, as in her experience, she has found the quality of service to have reduced. I will keep an eye out to see whether the previous beauty therapists return, but I am not holding out hope due to their reasons for leaving. It is just not worthwhile risking another bad experience, especially as it is so expensive when compared to other local salons, I understand the price increase has probably been impacted by Covid-19, but when comparing prices, it just isn't worth the extra cost to have a poor experience. I am leaving this review purely from a constructive point of view. I don't wish to be contacted and I wish to remain anonymous, but it felt right to leave some honest feedback when I received the email prompting a survey response. I do not wish to gain anything from this review, and I do not think anyone should be in any trouble, but how can you know if you aren't informed!

Comment

Esme Always makes me feel confident that when she colours and cuts my hair I love it. Thank you Esme