Urban Therapy Aveda Lifestyle Salon and Spa (1132 reviews)

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Love the Aveda hair products and the salon experience, complimentary massage and hair treatments. Comes at a price of course.

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The lower scores are purely due to the water issues - whilst I know the boiler had broken and was waiting to be fixed, there has been a problem with hot/cold running water ever since I've been coming to Aveda.

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I always enjoy coming here because of its relaxed atmosphere and the customer service I receive. The hairdresser I had this time, Laura, was amazing. Really attentive, easy to talk to and definitely knew what she was doing. I could have been a bit better if there were a couple things though: - It was a little rushed - The lady who washed my hair wasnt very communicative about where I could keep my belongings or which chair i needed to sit in. It made it a little awkward. - They no longer seem to do a light shoulder massage as part of the experience. This was really disappointing as I always look forward to feeling super relaxed here.

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Usually great, but a real let down last time. Left waiting for ages. Nobody indicated they were running late. When I asked I was moved to another room, but still no information. Experience only retrieved by my stylist taking matters into her own hands.

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I asked for a haircut however my hair was butchered. It is so much shorter than I asked for, and I was incredibly disappointed by the lack of knowledge of curly hair. My hair is a train wreck, lots of different lengths (though you would expect a little variation in length with curly hair, I'm talking a good inch; I've had to cut it myself at home) and I'll have to wait for it to grow back before I can feel confident about it again. I asked for shoulder length but it's almost a bob at the back. Ben cut my hair as if it was straight hair, thus the varying lengths. The product advice was decent, the cut very very poor. I feel very sad about this. I would normally go to Birmingham to get my hair cut at Strand and Lock where they cut the curls. I will never go anywhere else now, and highly recommend Danny's expertise there. What a horrible experience.

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This was my first visit and unfortunately I won't be returning. After having my hair washed, I was left waiting for my hair stylist for over ten minutes with a towel around my head. My stylist was not particularly talkative, which was fine, but he skipped introductions and went straight into handling my hair and asking what I wanted. My hair cut was fine but there was an unbearable amount of product in my hair when I left, leaving it feeling sticky and uncomfortable. I actually washed my hair as soon as I got home. Not the friendliest or most professional experience, I would expect more especially for the price.