Urban Therapy Aveda Lifestyle Salon and Spa (1239 reviews)

Comment

I asked for a haircut however my hair was butchered. It is so much shorter than I asked for, and I was incredibly disappointed by the lack of knowledge of curly hair. My hair is a train wreck, lots of different lengths (though you would expect a little variation in length with curly hair, I'm talking a good inch; I've had to cut it myself at home) and I'll have to wait for it to grow back before I can feel confident about it again. I asked for shoulder length but it's almost a bob at the back. Ben cut my hair as if it was straight hair, thus the varying lengths. The product advice was decent, the cut very very poor. I feel very sad about this. I would normally go to Birmingham to get my hair cut at Strand and Lock where they cut the curls. I will never go anywhere else now, and highly recommend Danny's expertise there. What a horrible experience.

Comment

I was very happy with quality and look of the haircut my son received. However, last time he had his haircut at this same salon, I was quoted and paid £17 for his haircut. He is 15 years old. This time, it didn't occur to me to check the price again when making the appointment. I was charged £28 for the cut, even though I repeatedly mentioned that he is a child and even mentioned what I had paid last time. I felt cheated, as I didn't expect an almost 50% increase in the price. I will not be bringing him into your salon again as a result of this.

Comment

Usually great, but a real let down last time. Left waiting for ages. Nobody indicated they were running late. When I asked I was moved to another room, but still no information. Experience only retrieved by my stylist taking matters into her own hands.