The Covent Garden Salon (1553 reviews)

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Booking and arriving was a breeze, but I would say that the decor and interaction with the stylist needs to be a little better, there are marks on the walls and general areas look untidy, it would be better if there was relaxing music and perhaps a warmer feel about it. Also general chit chat would be good, although I understand that they could be concentrating. The full manicure didn't feel like it was finished as there was no buffering or polish afterwards. Would probably try somewhere else before coming back.

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I had a great experience. Every single member of stuff, starting from the host who welcomed me to the people who carried on the treatments, took good care of me. They all showed to have knowledge of what they were doing and provided extra counselling to get an even better result than expected.

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Hi there! I visited the salon on 31st of Oct -overall I thought the customer service, salon and lady who did my fake tan were great! However -and I hate to complain!!!- I asked for a dark fake tan for an event I was attending 24 hours after and the tan wasn't as deep as I would have liked. During the spray tan the lady queried if I was sure I wanted to go darker, I said yes, but she advised against it. As a result, I wasn't as tanned as I wanted for the event and had to purchase fake tan in addition to reach my desired colour. I am wondering whether you can offer me another session for a complimentary fake tan? Thank you,Grace

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It was ok but I pointed out the problem areas where I had faint spot scars on my cheek that I wanted to target for the spots to be faded. For some reason the lady seemed to avoid these areas and I was very clear that I wanted these areas to have the machine on. Shame as in the past it seemed to work wonders but the last couple of times I’ve been to the salon over the year, the same thing happened. Thought the price was reasonable and overall the rest of my skin looks better but if I’m not getting the results I want I won’t be returning anymore. It is a shame as the first time I been a different person worked wonders on my skin and could get rid of my blemishes. I wanted to mention it to her but she left very quickly when the treatment was finished. The treatment overall was relaxing and the lady was nice but she didn’t do what I asked which I feel was a waste of my time and money.

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I was greeted by the nail technician as soon as I walked in the door. She was beautiful and friendly, but never introduced herself until I asked at the end of the service. She did a very good job with my pedicure and asked me to take a look a couple of times to get my satisfaction, which I really appreciated. She made the adjustment to cut my nails a little shorter without question. I also had a brief interaction with another nail technician and the manager of the salon both of whom were very friendly and welcoming. The salon was small, but not unusual for London standards. The manicures and pedicures were in the same small room in the very back of the salon and was uncomfortable at first because everything said can be heard, but the friendly staff made it fun. The space could be more inviting if they were not using the business space as storage. There were boxes on the chairs where they shampoo hair and in the empty pedicure chair next to me, making me feel claustrophobic at times in a confined space. The manicurist commented to me that the foot rest where you put your feet/legs was broken. So why not fix it or possibly use the other chair being used for storage? I made it difficult for the manicurist and not as relaxing for me. I booked the appointment online never having seen the salon based on location and reviews. I scored low on the cost per value because the price indicated on their website is £40 for 45 minutes, but they charged me £45. When I checked out, I thought perhaps I had transposed the cost with the time, until I confirmed it when I got home. They need to update their website or charge the correct rates. Finally, I will go back and try some of their other services because the staff was much friendlier than most London establishments and they accomplished what I went in for, a good pedicure. They seem eager to please their customers.

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Sometimes I felt that I didn't get the person I wanted to do the treatment when I really wanted to