The Nail and Body Boutique (3729 reviews)

Comment

I had come to Nail and beauty because I’d been given a gift voucher for my birthday and I decided to use it for a back massage. I decided to make it a special treat by also booking to have a manicure and picked the two thirty minute services to do this. When I arrived on the day my name had been incorrectly recorded as Helen Lindsey. They corrected this and I went for my massage which was very good and I cannot fault the masseuse who was very good and put me at ease but was 45 minutes and therefore not covered by the gift voucher I was given. Once the massage was finished there was a wait for my nails to begin as I think they were trying to locate the correct products to use. Then the colour I picked out for my nails was not in stock. I was asked to pay before my nails were painted and was taken aback when I was told that the bill was £100 not the £80 I expected ( £30 after I had used my voucher). I tried to say that this wasn’t the price I expected from the booklet I had been given with my voucher but didn’t really feel listened to or that I could explain. By this point I was already late ( I had only expected to be in the salon for an hour in total) and so didn’t feel I could enjoy my nails being painted. I don’t feel that the manicure was done well as I had asked my nails to be cut to the same length and there is a lot of contrast between them. I also saw that there were some smudge lines on my nails even as they were finished. I had to leave the salon after about 5 minutes which I know is sooner than I should have done but I was really late by this point. By the time I got home all the nails on my left hand were ruined so I have had to take all the polish off and feel that it’s been a huge waste of money. There was a lot of poor communication which unfortunately really spoiled my experience today.