Waterfall Spa at The Salutation Hotel (970 reviews)

Comment

I did not have my treatment done by the therapist I specifically booked, i was not informed of this before my treatment or when I arrived. I was not asked what shape I wanted my nails, I was not asked what length I wanted, cuticles where not removed, they where pushed down and she used the cuticle cutters but didn’t actually remove any. The gel was not applied neatly or over the full nail, gel on my skin not wiped off, I noticed once my hand had been under the lamp and after I had left. Way too much gel on my little finger nail. Most of my nails already look as though I have had gel on for over a week. Photos taken after treatment. This manicure was definitely not worth £26.00

Comment

Many areas in spa not working. No staff to meet or greet. Untidy treatment area. Poor standards.

Comment

Disappointed to have kids running in and out of the spa during our time, not the most restful of experiences. The lights in the steam room are faulty, so they keep coming on and off. The jets in the outside sauna do not work. The (bought-in) cakes for the cream tea as part of our package were poor. We had food in the restaurant afterwards - an undercooked, tasteless veggie curry. The manager (I assume) was very helpful in helping us with car parking - thank you. The treatment was really nice and the girls friendly.

Comment

On your website I booked for 45 minutes massage but it was only 30 minutes which is advertised differently from website to the brochure in the spa and the most expensive 30 minutes massage I’ve had for a below average massage. Will not return or recommend.