Nuala Morey (2260 reviews)

Comment

Without doubt the worst haircut I have ever had. I came out looking like I’d had a 50’s blow dry, but assumed it would look better once I’d dried and styled it myself- I look like a shaggy mess- wave pattern appears to have been cut straight through meaning I have chunks sticking out at angles. I’m disgusted with myself for actually paying. On top of the terrible haircut- Stylist was superficially friendly but checking notifications on her watch whilst drying my hair and gave an overall impression of disinterest- I suspect because I don’t fit the ‘young and gorgeous’ type they seem to attract… or maybe she just didn’t like me/knew she couldn’t work with my hair/didn’t actually care if I returned or was happy. Despite what it says on the website, there is no complimentary massage. Salon door left open in the middle of winter, cold wind blowing round my legs. The coffee I was served was barely warm and tasted like a cheap ‘packet’ mix latte. Looking for positives- the products used seemed good and smelt lovely and thank god she didn’t cut enough of my hair off to prevent me putting it in a ponytail- because that’s where it’s going to have to be until it grows long enough for me to cut it myself- frankly I wish I’d stuck with doing that and not wasted my money on ‘treating’ myself to a haircut in this over priced, over hyped salon.

Comment

Ali was fantastic. Made a real difference to my very curly hair. Great advice and dispelled myths about the types of products I should be using. Can’t wait to go back for my colour!

Comment

I wasn't very impressed with the service because I didn't realise the main focus was on products. I was told I would get 15 mins of consultation, but asked if the top layer of my hair could be cut shorter and the bottom layers less (as they are more curly and I want them to be more visible) and showed pictures for examples. The lady cutting my hair said she could do that for me, also asked if I wanted face framing pieces. I got no face framing pieces because she cut my hair too short so it's all the same length (I thought you specialised in cutting curly hair so knew it would bounce back and be shorter once product is put in and dried) and some bits are choppy and there are no layers. It looks nothing like the photos I showed. :( It was my first time at the salong, so I think communication would be really helpful to avoid customers getting the wrong cut, as the only words the hairstylist said to me really in between start and finish were 'is that looking okay for you?' and I said yeah I think I'm quite happy with the length - she then cut my hair for a few more minutes and took me upstairs for the wash. I didn't realise when she asked that she meant do you want anything else done because I'm finishing now. If this was made clear I would've pointed out these issues with the haircut at the time. There were people sat getting their hair cut before I got mine, who were still there after I came back from my wash. They also got proper consultations. I don't know why my actual cutting process only lasted 15 minutes. Everyone I told was shocked because it even takes longer to cut men's hair. The reason I asked for my hair to be layered with the top bit cut more was because I know my hair and I know the top bit doesnt curl as much. The hairstylist said she understood that and proceeded to cut my hair in the way I didnt ask for. She said at the end that the way to 'keep those outside bits curly' was to put product in it. I always put product in my hair but I know the outside doesnt curl that well. I didn't go to the salon to get told to use more products, I went to get a haircut that suited my specific hair type. Which I thought you specialised in. It seems most of the money and time towards the appointment goes into hair washing and putting products in and diffusing. Which is fine if you want to wow customers who have never used hair products or a diffuser before, so they might invest. But for those of us who know to already do that, it's a bit misleading that you 'specialise in cutting wavy/curly hair' because from my experience you don't. I know I paid for the cheapest specialist but I thought she'd be able to do a better job than just putting products on my hair really. Thanks for reading this and I really hope it makes a difference - I think the way you advertise your salon could be different in the sense that it could be clearer that what you're paying for isnt a really expensive CUT, it's really expensive because of the products and time used to wash and style and dry hair.

Comment

I am always really happy to with the service I receive. Ellie spends time talking to me about my cut and style. I am often complimented ex in the cut and have recommended the salon to friends with curly hair!