Jo and Cass Hair and Beauty - Lancaster (3451 reviews)

Comment

Been to Jo and cass a lot of times and thought was fantastic. Change of stylist and she just wasn't bothered- no advice given and I tried to speak to her but not a lot of interaction. Services are great I just think the stylist was having a bad day as normally fantastic. My hair colour is ok but not as good as normal

Comment

The facilities and initial parts of my visit were excellent. However once it got to the actual cut the stylist proceeded to cut as we had discussed but then gave me no opportunity to give feedback or see whether any more changes were wanted - e.g. more length off, layers etc. As such it all ended quite abruptly and I’ve been left feeling like I’ve paid a lot of money for not a lot to be done to my hair.

Comment

Price of my treatmeant had more than doubled since I came 2 months ago, pretty outrageous! Also my hair dresser, who is lovely, was late and therefore rushed off without styling my hair as she normally does.

Comment

I would like more advice from the hair dresser instead of she asking me about what I want, because I only have a rough idea of what I want and that would need further development from the hair-dresser's side.

Comment

Whilst my initial experience was great, unfortunately about mid way through the application of the shellac the assistant began to rush, the end result was a very cheap looking manicure with an uneven and unprofessional finish, there were even sharp bits which could be caught easily. To say shellac is supposed to last 14 days, this lasted barely 3 days before it began to peel off and chip. As I was abroad I couldn't return to the salon to have it fixed. Safe to say I will be going elsewhere for my manicures in future.

Comment

The lady washed my hair and the lady who blow dried and styled my hair were lovely and did a great job however I was charged a senior stylist price (£39) when most of the work was done by apprentices. Although everyone did a lovely job, Ellie who blow dried and styled my hair was amazing, i do feel i shouldn’t be charged that price when the senior stylist didn’t do the majority of it. She had been cutting my hair for about a minute and she was calling other ladies over to blow dry and style, I did feel a bit palmed off onto other people. That being said the end result is good I just feel the price was unfair, and the senior stylist wasn’t too bothered about doing anything on my hair.